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2020 Subaru Outback and Legacy pricing announced

Pricing for the 2020 Subaru Legacy sedan and Outback crossover are now available. Both models were completely redesigned for the model year, but base prices have barely gone up. The 2020 Subaru Legacy starts at $23,645, just $215 more than the old model. The 2020 Subaru Outback now starts at $27,655, which is $335 more than the 2019 Outback. Price differences vary depending on trims, but for the 2.5-liter 4-cylinder models, the prices have only gone up a few hundred dollars. You can see the breakdown of Legacy prices below, and the Outback prices below the next paragraph.   As for the turbocharged models, the price increase is quite a bit more compared with equivalent 3.6R 6-cylinder examples from 2019. The cheapest turbocharged Legacy is $35,095, which is $2,665 more than its flat-six predecessor. With the Outback, you can technically get a turbo model for less than the cheapest 2019 six-cylinder model. It starts at $35,905, whereas the entry-level 6-cylinder Outback for 2019 started at $35,970. But keeping trims matched up, the same trim turbo model is $38,755, an increase of $2,785. Regardless of Legacy or Outback trim, buyers will get more power and torque. The base 2.5-liter inline-4 makes 182 horsepower and 176 pound-feet of torque, up from 175 and 174, respectively. The turbo engine makes 260 horsepower versus 256 from the old 6-cylinder, and 277 pound-feet of torque instead of 247. Both vehicles are completely redesigned boasting lighter, stiffer chassis and a much nicer interior with a massive center touchscreen available. Be sure to check out our first look articles on the Outback and Legacy for additional details on the new cars. Update: The Legacy pricing chart has been changed to correct a mistake 2020 Subaru Legacy View 15 Photos

Hyundai, Genesis, Subaru warn their dealers about markups

Six weeks ago, word got out that Ford's VP of sales for the U.S. and Canada wrote one of those "It has come to our attention..." e-mails to the automaker's dealer body. The VP's problem was dealers trying to get reservation deposits for the Ford F-150 Lightning well above the official $100 fee. The tomfoolery resulted in interactions "with customers in a manner that is negatively impacting customer satisfaction and damaging to the Ford Motor Company brand and Dealer Body reputation." Two weeks later, GM told its dealers to cut out the reservation gaming and the markups on the 2023 Chevrolet Corvette Z06, banditry that's been going on for two years. Two weeks ago, Ford was back at it, this time about markups on the Bronco. Last week, Asian automakers swept into the melee, with Hyundai and Genesis, Subaru, and Infiniti writing letters to their dealers to deliver some variant of, "Stop pissing off the customers." Automotive News reported an SVP at Hyundai Motor America and the COO at Genesis Motor North America sent letters to their dealers expressing disappointment at "certain pricing practices which, if left unchecked, will have a negative impact on the health of our brand." One of the practices mentioned was dealer markups, another was the bait-and-switch, with dealers advertising one price then charging a higher price once the customer showed up at the lot. The letters acknowledged that dealers are separate companies to the automakers and have the right to set their own prices. The automakers cannot interfere with that; their leverage is distributing allocations and perks such as advertising support and financial incentives. So, like a movie boss letting the protagonist go on a technicality, the brands wrote, "we cannot stand idly by watching the actions of the aforementioned dealers undo all the efforts we collectively have put into making these brands what they are today." Jalopnik got tipped to a letter Subaru of America CEO Thomas Doll sent to that brand's dealers. Doll's polite yet insistent tone was the result of a letter a loyal Subaru owner sent to the automaker's VP of Customer Advocacy. In the market for a third brand-new Forester, the owner said they encountered a "tax" labeled a "Low Inventory Surcharge" of as much as $6,000, putting the Forester out of reach.

Subaru suing CA dealership for alleged false customer surveys

Whenever you buy a new car from a dealer these days or sometimes even go in for service, you can expect to fill out a customer satisfaction survey at some point down the road. The responses are actually quite important to showrooms because automakers require the businesses to keep things at a certain level or face penalties. However, a Subaru dealer allegedly found a way to game that system, at least briefly, and now the Subaru of America has filed a lawsuit in US District Court for breach of contract. South Coast Subaru in Costa Mesa, CA, reportedly falsified 224 customer satisfaction questionnaires in 2014, according to Automotive News. The scheme wasn't that hard to figure out, though. All of the faked surveys were allegedly submitted through the IP address of an Acura showroom managed by the same dealer. Under normal circumstances when someone buys a Subaru, the dealer is supposed to collect the customer's email address and submit it to the automaker. However, South Coast allegedly presented false addresses, and then managers had employees fill the forms out during lunch. Subaru claimed in the suit that by doing this the dealer harmed the company's product reputation and its goodwill among customers. "Defendants prevented Subaru from discovering the actual customer satisfaction level of Subaru retail customers at South Coast Subaru by providing sham customer surveys to [Subaru]," the complaint said, according to Automotive News. Related Video: