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Subaru suing CA dealership for alleged false customer surveys

Whenever you buy a new car from a dealer these days or sometimes even go in for service, you can expect to fill out a customer satisfaction survey at some point down the road. The responses are actually quite important to showrooms because automakers require the businesses to keep things at a certain level or face penalties. However, a Subaru dealer allegedly found a way to game that system, at least briefly, and now the Subaru of America has filed a lawsuit in US District Court for breach of contract. South Coast Subaru in Costa Mesa, CA, reportedly falsified 224 customer satisfaction questionnaires in 2014, according to Automotive News. The scheme wasn't that hard to figure out, though. All of the faked surveys were allegedly submitted through the IP address of an Acura showroom managed by the same dealer. Under normal circumstances when someone buys a Subaru, the dealer is supposed to collect the customer's email address and submit it to the automaker. However, South Coast allegedly presented false addresses, and then managers had employees fill the forms out during lunch. Subaru claimed in the suit that by doing this the dealer harmed the company's product reputation and its goodwill among customers. "Defendants prevented Subaru from discovering the actual customer satisfaction level of Subaru retail customers at South Coast Subaru by providing sham customer surveys to [Subaru]," the complaint said, according to Automotive News. Related Video:

2019 Subaru Forester Long-Term Update | It's gold wheel time!

Our long-term 2019 Subaru Forester is heading into the new year with a new set of shoes. Subaru’s all-wheel-drive system works perfectly fine, but all-wheel power is no replacement for a set of winter tires. And so our search for winter rubber began. However, the search didnÂ’t take that long, as a set of wheels and tires that fit our Forester happened to be laying around Autoblog HQ collecting dust. The wheels just so happened to be lightweight, gold 17-inch Sparco wheels we had previously fitted to our 2015 Subaru WRX long-term tester. Imagine our glee when we pulled these bad boys out of storage.  ItÂ’s only fitting that the blue Subaru in our long-term test fleet is also fitted with gold wheels as a tribute to all the gold-wheeled Subaru rally legends. The new Forester is nothing like a WRX or STI, but this setup has us smiling every time we walk out to the car. Take a nice, long scroll through the gallery above. We canÂ’t stop obsessing over how much better they make the new Forester look. Maybe a special edition package Â… just a thought, Subaru. Mounted on these wheels are new Michelin X-Ice winter tires. WeÂ’ve already driven it through a couple snowfalls in the midwest region, and the tires make this crossover a nearly unstoppable winter force. We hope to get some serious snow this winter that allows us to really take advantage of the new tires and the ForesterÂ’s high 8.7-inch ground clearance. More on that and the ForesterÂ’s performance to come. Unfortunately, the spare set of wheels we had lying around didnÂ’t have tire pressure monitoring sensors for the Forester sitting next to them. Until the little yellow light in the dash starts annoying us, weÂ’re going to forego the expense of buying a new TPMS at the Subaru dealer — we imagine many owners skip the extra $150 or so for the sensors and check their tire pressure the old-fashioned way with winter wheels, too. After all, the tire pressure gauge still exists, and it works splendidly. Watch out for another Forester update soon, as we get into some of the things weÂ’ve liked and disliked over the past few months. Related video:

2017 Subaru BRZ gets more power, optional Performance Pack

Most of the recent action with Toyobaru sports cars has centered around the Toyota side, which saw the Scion FR-S replaced by the updated and rebranded 2017 Toyota 86 for our market. Now, Subaru's version of the rear-drive coupe is getting a similar set of updates. It gets to keep its name, though. Like its Toyota-badged twin, the BRZ sees some engine updates – changes to the shared 2.0-liter, flat-four's internals are aimed at reducing friction. A new aluminum intake and a redesigned exhaust bump output up from 200 horsepower and 151 pound-feet of torque to 205 ponies and 156 lb-ft on manual-transmission models. To go along with that, the manual's final-drive ratio has been changed from 4.1:1 to 4.3:1, so there should be an improvement in acceleration. (Incidentally, this must have been Toyota meant when it said the 86 gets different manual gear ratios for 2017.) It's not the turbocharged engine some have been craving, but we can all agree that a little extra output is better than none. Those paying for the automatic transmission are left out, though. The Subaru has also gotten a small set of suspension updates. There are new springs and dampers, a larger rear sway bar, and some adjustments to structural braces to increase rigidity, so nothing too dramatic. Subaru has reprogrammed the stability-control system to allow drivers more freedom, which has led to a showy rebranding of the Sport mode to a new Track setting. A new option is the Performance Package, which includes Brembo brakes with upsized rotors fore and aft, new Sachs-branded shocks, and black 17-inch wheels. The Performance Pack is only available on Limited models with a manual transmission, further strengthening the argument against the auto. The Performance Pack also helps differentiate the Subie from its Toyota pal, as those items aren't available on the 86. There are some subtle aesthetic changes too, similar to those on the 86. (Noticing a pattern?) Subaru restyled the front and rear fascias, and added LED lamps at all four corners. Limited models come with a new 4.2-inch LCD display that sits to the right of the tachometer; in addition to mechanical info like oil temp, water temp, and battery voltage, it can show a G meter, a steering-angle indicator, gas/brake meters, and a stopwatch. The 2017 BRZ Premium and Limited will hit dealers in September. You'll have to wait until winter of 2017 to get your hands on a car equipped with the Performance Pack.