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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

2018 Subaru Legacy freshens up with new fascia and better chassis

The current Subaru Legacy has been on sale since 2014, and nearly every one of its competitors has received a refresh or redesign in the intervening years. Now for 2018, the Legacy gets several changes inside and out that Subie hopes will bring it in step the rest of the field. No word on if these will carry over to the closely related Subaru Outback, but look for the revised Legacy next week at the Chicago Auto Show. On the outside, the Legacy gets revised front and rear fascias. While not revolutionary, the look is handsome and falls in line with other recent Subaru products, like the recently released 2017 Impreza. While the 175-hp 2.5-liter boxer four-cylinder engine and the 256-hp 3.6-liter boxer six-cylinder carry over, Subaru tweaked the tuning of the transmission to provide a little more response. A CVT is the only available transmission with either engine. As always, power is sent to all four wheels. Active torque vectoring is standard across the board. Subaru revised the suspension, brakes, and electronic power steering for 2018. The changes are intended to make the Legacy more engaging to drive, but we can't say for sure until we get behind the wheel. Some changes to the transmission, mirrors, and cabin were done to help improve the car's noise, harshness, and vibrations. Inside, the Legacy features a redesigned center console and new materials throughout the cabin. An 8-inch display is now available while Apple CarPlay and Android Auto are now standard in every model. The Legacy gets the latest version of Subaru's infotainment system, Starlink. New colors and trims are now available inside and out. No word on pricing or when the new Legacy goes on sale, but look for more news in the coming months. Related Video:

Hi-po Toyota GT86 to get KERS?

We happen to like the Toyota GT86 - and, it of course goes without saying that the same applies to the Subaru BRZ and Scion FR-S, as well - just the way it is. Yes, that includes the standard 2.0-liter four-cylinder boxer engine and its 200 horsepower at 7,000 rpm.
That said, a little extra power never hurt anybody, right?
The most obvious way to add some punch to the GT86 would be with a turbocharger, and that has indeed long been rumored for an STI version of the BRZ. Will Toyota follow suit? According to Top Gear, the answer is no. Says GT86 chief engineer Tetsuya Tada, "I think 300bhp with a turbo and 200g/km of CO2 would be tasteless in this day and age. And a turbo would mean the loss of the GT86's uniqueness." Perhaps a bit harsh, but there you go.