1999 Subaru Forester S Wagon 4-door 2.5l on 2040-cars

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Subaru suing CA dealership for alleged false customer surveys

Whenever you buy a new car from a dealer these days or sometimes even go in for service, you can expect to fill out a customer satisfaction survey at some point down the road. The responses are actually quite important to showrooms because automakers require the businesses to keep things at a certain level or face penalties. However, a Subaru dealer allegedly found a way to game that system, at least briefly, and now the Subaru of America has filed a lawsuit in US District Court for breach of contract. South Coast Subaru in Costa Mesa, CA, reportedly falsified 224 customer satisfaction questionnaires in 2014, according to Automotive News. The scheme wasn't that hard to figure out, though. All of the faked surveys were allegedly submitted through the IP address of an Acura showroom managed by the same dealer. Under normal circumstances when someone buys a Subaru, the dealer is supposed to collect the customer's email address and submit it to the automaker. However, South Coast allegedly presented false addresses, and then managers had employees fill the forms out during lunch. Subaru claimed in the suit that by doing this the dealer harmed the company's product reputation and its goodwill among customers. "Defendants prevented Subaru from discovering the actual customer satisfaction level of Subaru retail customers at South Coast Subaru by providing sham customer surveys to [Subaru]," the complaint said, according to Automotive News. Related Video:

How new car shortages may impact your buying experience

If you want further proof that the auto industry is bouncing back, look no further than the empty lots and forecourts of your local dealership. According to a story by The Wall Street Journal, continued high demand for mainstream cars is overtaxing automakers' ability to produce enough models. Several dealers interviewed for the story are reporting two-week supplies as opposed to the typical two-month allocations.
With sales expected to hit 1.4 million units when August numbers arrive shortly and incentive spending down to its lowest amount since January, these limited supplies are pushing prices even higher. For example, according to the WSJ, the average price of a Ford Fusion is up past $26,000. Unfortunately, it's difficult for manufacturers to increase production quickly. If it invests in its facilities, as many manufacturers have done, it risks wasting cash if growth suddenly slows. At the same time, the momentum gained over the past several years could be short lived if vehicle supplies continue to dwindle. "Manufacturers are in a precarious situation," notes Karl Brauer, a senior director at Kelley Blue Book.
Low interest rates and a wealth of desirable features are also allowing customers to purchase more expensive vehicles while justifying their higher overall price tags, a situation that is compounding supply shortages. Even now, during the annual end-of-summer clearance season, deals on new vehicles are remarkably difficult to come by. According to the report, the Toyota Corolla is in a self-inflicted state of shortage, as Toyota clears out inventory in anticipation of the new 2014 generation arriving in dealers. Ford's supplies should rebound as Fusion production comes on line at its Flat Rock, Michigan factory. The Chevrolet Impala, Honda Odyssey, Civic, and Accord and Subaru Forester are also facing shortages.

Junkyard Gem: 2003 Subaru Legacy Outback H6-3.0

Living in Denver and spending a great deal of time in local wrecking yards, I see plenty of discarded Subarus. It's an unwritten law that every Denver resident must own a dog and a Subaru, which means you'll find dog water bowls in front of most businesses and Subarus in most parking spaces. When Outbacks wear out, they end up in local junkyards. With 2 million Outbacks sold, I don't photograph most of them, for the same reason I don't photograph Altimas or F-150s. But a rare H6-3.0 Outback is another story; here's a very clean '03 spotted in a Mile High self-service yard. The six-cylinder Outback debuted for the 2001 model year, and it wasn't cheap. For 2003, the list price on an H6-3.0 wagon started at $26,995 (about $37,000 in 2018 dollars), versus $23,770 for the four-cylinder version with five-speed manual tranmsission. You couldn't get a three-pedal version of the H6-3.0, but fewer and fewer Outback shoppers wanted manual transmissions by that time, anyway. With 212 horsepower, these cars were gratifyingly quick compared to the four-cylinder versions. I own a 2004 Outback with the 2.5-liter H4 and 5-speed manual, and it requires a great deal of patience on freeway onramps and steep grades. Subaru was very proud of the H6 engine at this time, so this car is covered with badges boasting of the six pistons lying sideways under the hood. There's one on the grille, one on the hatch, one on the center console, and a couple under the hood. This car was so clean that I considered buying the seats for my own somewhat battered '04. The original paperwork and manuals were still inside, showing that the original purchaser didn't go too crazy with the options. The car was sold just a few miles from its final resting place. The digital odometer made it impossible for me to determine total mileage, but I'm guessing this is a well-cared-for high-mile car that got traded in on a new Outback, then wasn't worth selling as a used car due to some expensive mechanical problem. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. "Ah, the rugged outdoorsy type. Nice choice."