Galeana`s Van Dyke Dodge / Grosse Pointe Farms, Michigan

Rating: ★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 28400 Van Dyke Avenue, Grosse-Pointe-Farms

Postal code: 48093

Phone: (586) 573-4000

Stick With The Specialists

O`Reilly Auto Parts, now combined with CSK Auto, is the third largest auto parts retailer in the US. The combination of O`Reilly`s midwestern and southeastern foothold, along with CSK`s dominance in the western US, has created a stronger,

Reviews:

Worst dealership I have ever been to.

This dealership is by far the worst I have ever been to. I would stay away from here but unfortunately the problem with my 2012 Dodge Charger RT originated from this dealership so no other dealership wants to touch it. I have made many complaints about this location to Dodge. After getting my car back from this dealership the vehicle will randomly die on me. They originally denied me a loaner vehicle even though ... view moremy car is under the manufacturer`s warranty. I complained to Dodge and they were able to get me into a loaner vehicle. I have had to bring my car to this dealership multiple times and the service managers have treated it as their personal vehicle, driving more than 300 miles in my leased car. I have complained to the General Manager who was very rude and I have personally spoken to many people in their service department and have came to the conclusion that they mean well but are just not competent enough to do their job. Bottom line is don`t make the same mistake I made and just stay away from this place, there are too many well ran dealerships to spend your hard earned money here.

fettesbrot / 11/21/2012

Worst Dealership ever!!!!!!!! ...

Worst Dealership ever!!!!!!!! Entire dealership is unprofessional!!! bought used convertible with only 15,000 miles on it. Car salesman was polite, however failed to mention how to use key fob to drop convertible, and also no car book. After taking home car found a Red streak on front light they must not of looked over this car very well before selling, and also rims were filthy. This may be my fault however when ori... view moreginally looking at car the first time in person this was not there, until took it home a week later.Also found dirty hair brush of old hair in back seat. After putting 2000 miles on car the breaks were already shot and had to be taken in to get fixed, along with my tail pipe and exhaust... car also makes strange noise they couldnt identify... The service shop could care less about car, and never would get back to me on what exactly was wrong with car, this is the first place I`ve had to keep tabs on my own car at! Worst service ever! Incompetent staff. After having my car in 3 times for work at this place and still having same problems with the car I will never go back! also had to fight with dealership about paying for the breaks on car to be fixed! Done dealing with this dealerships BS going to a better dealership! I dont even think this car was certified before they sold it!!!! DO NOT WASTE YOUR TIME ON THIS DEALERSHIP!!!!!!!!!!BIGGEST MISTAKE BUYING CAR FROM HERE!!!!!!

jenna1309 / 8/16/2011