Tuffy Auto Service Center / Lockport, Illinois

Rating: ★

8 years in Business

Auto Repair & Service, Brake Repair, Auto Oil & Lube

Address: 20250 S La Grange Rd, Lockport

Postal code: 60423

Phone: (815) 469-7900

Best towing service on both sides of the big muddy river.

Big Muddy Towing & Recovery is here for you 24 Hours a day. Weather your car is broke down or you`re locked out of your car you can count on us. We are fully insured and can help no matter what side of the river you are on. - 24 Hour Road Service - Lockout Service - Rollback Service - Fully Insured - Repo Recoveries You will not receive an answering machine but a live person to help get you the help you need. Our professional staff is waiting to assist you.

Categories:

Auto Repair & Service, Brake Repair, Auto Oil & Lube, Mufflers & Exhaust Systems

Payment:

amex, discover, master card, visa

Open hours:

No info

Reviews:

****BEWARE**** PLEASE READ!!!

I was in Tuffy on 03/12/2010. There was a loud sound coming from the engine area. They diagnosed my car for having a bad alternator. I spent $180.00 to have an alternator put in. After they replaced the alternator, the sound was still there. I asked the manager, why the sound was still there. He walked out to the mechanic and the mechanic switched his diagnostic by saying its the A/C compressor that was bad. I asked ... view morethem to put my old alternator back on, and to cut me a deal on the A/C compressor, since it was diagnosed, wrong. The manager Tim said, "What are you going to pay me, for the time I put into your alternator?" My response was, "Are you serious? You diagnosed my car with the wrong problem, I spent $180.00 on an alternator, and your asking me to pay for YOUR MISTAKE!" He said, his time is $$. But he DIAGNOSED THE PROBLEM WRONG!! I said, I want a discount for the A/C Compressor, he said he couldn`t do that! I then raised my voice saying, "Is this how you treat your customers?" You guys make the wrong call, and I pay for it?" You have to be kidding me! He stormed off and asked me to leave. I couldn`t believe it! I caught him in a B.S. diagnostic, and he became totally defensive, and refused to make up for their mistake, BEWARE!!! Don`t say I didn`t warn you. As a matter of fact, the place where I picked up the A/C compressor, later on said, they had a lawsuit with them for bad practice, customer service with wrongful diagnostic, NO JOKE!! If I only knew before hand! Again, ***BEWARE!!!!***

Gobears04 / 3/15/2010