Melson`s Auto Service / Vallejo, California

Rating: ★

15 years in Business

Auto Repair & Service, Brake Repair

Address: 2040 Ohio St, Vallejo

Postal code: 94590

Phone: (707) 642-9658

Impeccable Workmanship-Superb Customer Service

Brands: pgw, Aptech

Categories:

Brake Repair, Auto Repair & Service

Open hours:

No info

Reviews:

I called this shop to see abou...

I called this shop to see about having a headlight and brake inspection done. I ignored the fact that the owner answers the phone with a barely audible, "Hello" instead of identifying his business. I thought I had called someone`s home. Be that as it may, I stopped in to have my inspection done. The greeting from the owner when you walk in is as though he`d rather be doing something else. When he rose ... view morefrom his chair to take a look at my car, he noticed that my left-front turn signal was missing. I honestly didn`t know that the turn signal was required for a headlight inspection. The owner looked disgusted, shook his head dismissively and asked why I was wasting his time...just like that! I asked why he needed to be so rude and he said that he wasn`t rude and that I should have known better. At that point I was looking for hidden cameras from a show like Punk`d! The idea that I would have wasted my OWN time if I had known the signal light would be an issue was ludicrous! I then informed the owner that he had behaved like an absolute jackass who didn`t deserve the money of his customers. Now, someone who was raised by humans might have simply said, "Sir, I can`t complete the inspection without the signal light." That would have been fine. I`d have gone home, opened the box with my new signal light that had just been delivered by UPS and returned the following day. As it was, I informed the owner of Mel`s (admittedly, there was profanity involved on my part by then) that, even if he gave me his $100 inspection certificate for $20, there was no way he would see a dime of my money. Further, I informed him that I would do exactly what I`m doing now which is enlightening future potential customers about what he considers customer service. I`d rather go 50-miles out of my way to spend my money anywhere other than Melson`s Auto Service!

AutonomousBIG / 8/21/2012