Dean McCrary Imports / Kushla, Alabama

Rating: ★

New Car Dealers

Address: 1525 E I65 Service Rd S, Kushla

Postal code: 36606

Phone: (251) 471-3326

Service is our best part.

It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.

Categories:

New Car Dealers, Auto Repair & Service

Payment:

discover, master card, visa

Open hours:

Claim specialists are available Monday ???‚¬?ˆ? Friday 8am to 8pm EST and 9am to 5pm Saturday to answer all of your questions.

Brands:

Volkswagen

Reviews:

Last August I purchased a Kia ...

Last August I purchased a Kia Soul from Dean McCrary Kia in Mobile. My purchase experience was pleasant and I am very happy with my car. However, today I took my car back to Dean McCrary because I received an email from the dealership offering me a coupon for a free tire rotation. The dealership also posted a coupon on their website for an oil change for $9.99. ? I wanted to take advantage of these offers on the same ... view moreday since I live approximately 50 miles r/t from the dealership. Since I know some coupons cannot be combined I informed the receptionist, Paige, who made the appointment for me that it was my intention to use both coupons. Never once in our conversation did she indicate that it would be a problem.? Nonetheless, upon my arrival the service manager, Mr. Chuong, refused to allow me to use both coupons. ? He pointed out that the fine print on the coupon states that they cannot be combined. I completely understand this which is the very reason that I informed the receptionist that I wanted to use both coupons. Since she failed to inform me that I could not, I made the long drive to the dealership under the impression that I would be allowed to do so. In my opinion, Mr. Chuong was not at all helpful or apologetic. He made no attempt whatsoever to take responsibility for the receptionist`s mistake. His response to me was that by accepting both coupons he would lose money. Obviously, Mr. Chuong is not familiar with term " the customer is always right" nor does he seem very interested in keeping his customers. When leaving he did not apologize for the dealership`s mistake nor for my inconvenience. ? Afterward I realized that he also kept my unused coupon. Needless to say, I will not return to Dean McCrary for ANY reason.?

HazeyHalo / 2/22/2012