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Affordable Tire & Brake / Retsil, Washington

Rating: ★
Auto Repair & Service, Tire Dealers, Brake Repair
Address: 3300 Martin Luther King Jr Way S, Retsil
Postal code: 98144
Phone: (206) 725-7699

Michael`s Auto Repair has been servicing auto owners of the Eastside for over? 24 years. In May of 1989, after residing in the Seattle area for two years, Mike opened his own automotive repair shop in Redmond. For the first three years, Mike did everything himself, from repairing cars to ordering parts to bookkeeping. A lot has changed in the past decade and a half. Michael`s Auto Repairs has expanded four times. The newest location gives nearly 6,600 square feet. Enough space for 3 full-time technicians, and two new car hoists bringing the total to seven, a parts room and increased office space to accommodate office staff and a waiting area for clients. The Priority at Michael`s Auto Repair is? to? provide personal service and treat each customer with courtesy and respect. This has been Mike`s formula for success over the past? 24 years.


I take my car in for an oil ch...
I take my car in for an oil change and when they are working on it they notice difficulty starting my car. They change the battery on warranty and send me on my way. The next day I am driving and my car shuts off while on SR-522 in a 60mph stretch in the left lane, blocking traffic. I take my jump pack out of the trunk, which most people don`t just have lying around, connect it and it starts and runs for a couple min... view moreutes and then dies. By this time, state patrol is on the scene and helps push my vehicle to the side. We jump start my vehicle with a DOT vehicle that arrives and it fails to run for more than a few minutes. Mind you, before it would jump start and run all day fine, meaning they made the problem even worse. I end up being stranded there miles away from Affordable Tire and Brake for over 3 hours. I am forced to pay to have my car towed to them. They inspect my car and call me later and say I need a new alternator and serpentine belt, the cost was $645 withoutT tax. The cost of the alternator alone was $455. I am forced to pay it because I have no other option at this point since my car doesn`t even run. After paying, I felt like they charged me more than they should have. I started calling the other Affordable Tire and Brake locations to get quotes on the SAME service. The price I was quoted at the Ballard location for the same service was $324 without tax. That`s half the price of the University District location. I then called the Rainier location and they quoted me $557 without tax. I informed Corey of the price I was quoted at only the Ballard location and he said he would call me back in 5 minutes. I can only assume he called the Ballard location to find out what was said. He called back and said that the reason I was charged double the price was because the Ballard Manager had quoted me for a 120 amp alternator, when they had installed a 90 amp alternator on my vehicle. Apparently according to him, the 90 amp alternator costs double the price of the 120 amp alternator, which is why it cost double. I searched online, the 90 amp alternator they installed on my vehicle is priced at $172.95. They charged me $282 more for the alternator than it costs. God knows what extra discount they get for being a mechanic shop. When I complained about the price to Corey he said, "Look we aren`t charging you much for labor just $140. The expense here is the $455 alternator and we can`t do anything about that, it`s the price it`s sold at." It seems like they charge a normal price for labor and then overcharge for parts to avoid suspicion because people are more likely to argue over labor costs than part costs. Oh yea, they also took out the brand new battery they installed couple days ago and re-installed the original battery I had from 2010, they failed to mention that when they returned me my car. I am no mechanic but the constant jump starting I have been doing can`t be good on a battery. I assume my battery would be in better condition if they had diagnosed the problem back in July. Just my two cents, take it for what it`s worth. I will never return to Affordable Tire and Brake. When I told me friends that go to Affordable Tire and Brake what happened, they told me of similar problems they experienced with them overcharging. We agreed to never return and will be giving our business to a shop that we can trust.
FormerCustomer24 / 9/15/2012

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