Village Auto Care & Tires / Kingston, Washington

Rating: ★★★★

26 years in Business

Auto Repair & Service, Automobile Parts & Supplies, Tire Dealers

Address: 2724 NE 45th St, Kingston

Postal code: 98105

Phone: (206) 526-2345

Tire Dealers, Auto Repair & Service, Automobile Parts & Supplies, Automobile Accessories

Alignments
American Car Care Center
Auto Parts
Auto Repairs
Batteries
Brake Service
CarQuest
Carfax Repair Tracking
Credit Card
Engine Diagnostics
Maintenance
Napa
New Tires
Oil Changes
Radiators
Repairs
Rotations
Tire & Service Warranties
Tire Repair
Tune - Ups
Tune-Ups
Warranties

University District, Northeast Seattle

Mon - Fri 8:00 am - 6:00 pmSat 9:00 am - 4:00 pm

BF Goodrich, Continental, Interstate, Michelin, Mopar, Uniroyal, Valvoline, Yokohama

English

I took my Chevy Avalanche to Tom at Village Auto Care and Tires. I have to say, this was the most pleasant experience I have ever had with a mechanic shop. Tom a master technician himself, and his ASE certified crew really know there stuff, and will properly diagnose your problem the first time around, unlike those other shops where you have to go time after time trying to fix a simple problem. These guys are real... view morely dedicated to their customers and will go to any length to make you happy. Just last week my starter went out. I went to Tom and he did everything in his power to get me off and going as soon as possible. But it really wasn`t just their honesty, great customer service, professionalism, and the awesome work they did on my car. But what really impressed me the most was how they went above and beyond to help me in a time of need. More so, the extra things they did that you just don`t find in your everyday mechanic shop. Just before my car died, I visited the local Jiffy Lube for a oil change. Man was that a mistake. Anyhow, after Village Auto Care replaced my starter, they took the extra effort to throughly inspect my vehicle and fixed a multitude of small problems as a result of going to Jiffy Lube. This was all a part of their true dedication towards customer satisfaction. I mean really, how many shops now a days really go through that extra mile to aid their customers? Most shops just want to do the bare minimum, charge you for anything extra, and get you on your way with a fat bill. WELL, NOT TOM AND HIS PEOPLE AT VILLAGE AUTO CARE. THEY WILL GET THE JOB DONE, AND DONE RIGHT, QUICK AND EASY, AND AT A MORE THAN FAIR PRICE. Believe me, you don`t want to know what the other local shops were charging, let alone the dealership. IF YOU CAN`T BELIEVE THERE STILL EXISTS A HONEST AND TRUSTWORTHY SHOP, JUST GIVE THESE GUYS A TRY. I PROMISE YOU THAT YOU`LL BE PLEASANTLY SURPRISED AND DEFINITELY SATISFIED.

ChevyAvalance / 4/18/2008

I took my Porsche here, and first of all, I don`t take my Porsche to just any shop. Tom and his mechanics are a wealth of information, and they will help you with all of your problems and be there to guide you through every step of the way. Not only do they wear the badge of approval from ASE, but they also have ASE certified master technicians. Taking my Porsche to get new tires and an alignment, I really felt I was... view more visiting a true neighborhood mechanic. It`s hard finding decent and honest mechanics these days, but Tom and his people at Village Auto Care really made this easy. The moment you walk in you are immediately greeted with a great big smile from Tom, and he will do everything in his power to get your problem resolved as fast as possible and done right. They really go above and beyond to diagnose your problem throughly and at the same time will fix minor problems when they see it, whether tightening a loose oil plug, or even loose hoses or wires in my case. But most importantly these guys are very inexpensive compared to the other local mechanic shops or worst, your local dealership costs. I definitely recommend going to Village Auto Care and Tire for any of your vehicle`s needs. This is really a world class shop and I just can`t praise them enough.

SeattlePorsche / 4/18/2008

Tom and his crew at Village Auto Care have really impressed me and my husband and continue to do so. We have been in on 3 separate occasions and received exceptional customer service. The fast, friendly, informative service at Village Auto Care can not be beat! Thank you, Tom for your professional crew and customer service. It truly is refreshing to find an honest mechanic!!

Exceptional Experience 1.) I ha... view moreve a 1984 Honda that ran great. Apparently the last time I had taken it in Jiffy Lube forgot to check the automatic transmission fluid with the last oil change and it ruined my transmission. We took it into Tom and with out charging us to look at it he explained that the problem was more than likely the transmission. He explained to us how to check the ATF fluid and that if it smelt burnt and was brown and not pink that would be bad news. We looked and looked and even pulled out the manual to try and find it ourselves. Soon Tom came out to the parking lot to check on us. He helped us find the dip stick and then he checked the fluid level with us there. He showed my husband how it smelt burnt and explained that we?d probably need a new transmission, but to try filling it with fluid and running it through the gears first and that might work and be all we need to do. By the time we went next door to Schuck?s and came back with some ATF one of Tom?s mechanics had already started filling our ATF. He was also very informative and helped me to run it through the gears after filling the fluid level. It only helped a little where I can drive in D4 but I still don?t have reverse. All of their help and assistance was NO CHARGE!! Tom gave me a referral for Eastside Transmission INC who also gave me an honest evaluation over the phone. He didn?t even have to look at my car to tell me it wasn?t worth brining it in because it would be so expensive to fix. THANK YOU!! THANK YOU!! You have saved us at least a couple thousand dollars!!

jastorga / 9/19/2007

AVOID AT ALL COST. I was a loyal customer here for years, but the last interaction I had with this place will be just that, my last. My car started to have problems on a Saturday. I took the car to Village Auto Care, where the swamped service man gave me bogus advice--he told me the belt they had put on was probably hydroplaning and that it should stop within an hour or so and to come back if it was still broken. The... view more problem continued, so I came back one hour later to find the serviceman closing the garage. Not open on Sunday, I dropped the car off Monday morning with specific instructions to spend only one hour looking for the problem. I called back in the afternoon to see what they had found, and was told they hadn`t been able to get to it. Tuesday passed the same way. On Wednesday, I was told that the ""tenacious"" mechanic had spent many hours and could NOT find the problem, but that they would only charge me $250 for their time. I said this was unacceptable, so a few hours later they called back and told me they had found the problem, but it would take 4 days to get the part. Four days passed, no part. Five days, no part. On the sixth day, the part came and they successfully fixed the car. But, I was without my only vehicle for over a week and they charged me two times more than both dealers in the area would have charged (I compared the prices he had given me for the diagnostics, part, and labor, and both dealers quoted me half of what they charged). I am SO dissatisfied with their service, I highly recommend you take your business elsewhere.

daciaw / 4/10/2007

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