Gerber Collision & Glass / Kingston, Washington

Rating: ★

29 years in Business

Auto Repair & Service, Automobile Body Repairing & Painting, Windshield Repair

Address: 21101 Highway 99 Suite A, Kingston

Postal code: 98036

Phone: (425) 778-6570

Beep! Beep! Gerber is highly WRECK-ommended!

Contact Gerber Collision & Glass for all of your collision auto body repair and windshield auto glass service requirements. We are your full service collision auto body and auto glass repair center.

Categories:

Windshield Repair, Auto Repair & Service, Automobile Body Repairing & Painting, Glass-Auto, Plate, Window, Etc

Payment:

cash, check, amex, discover, master card, visa

Services/Product offered:

Auto Glass

Neighborhoods:

Seattle Heights

Open hours:

Mon - Fri 7:30 am - 5:30 pmSat 8:00 am - 12:00 pmSun Closed

Languages:

English

Reviews:

So bad even Allstate is taking them off their recommendation list!

I was in a car accident that damaged the driver side of the car. I took it into Gerber because I have Allstate and if I took it into a place that they recommended, then it would be guaranteed. Not only did they keep my car for TWO MONTHS, but I had to have a rental the whole time! I was lied to constantly about "parts" (which was ALWAYS their excuse) and time frame, and... well the list goes on. When I FINALLY pic... view moreked up my car, it was a DISASTER! They didn`t clean it, they replaced the doors with doors from a different car which is fine, but they left the "this car has a security system" sticker on the window (which my car does not have), the handles didn`t even match the interior of my car, there were more scratches and dings than before I left it there, they hadn`t finished putting in parts and was making me come back, and did not apologize! They just shrugged me off and hoped I would go away! I called Allstate because of their guarantee (if there were those VISIBLE problems, what kind of mechanical problems did they overlook or half-ass). When I talked with Allstate, they didn`t even know my car was still in the shop. Come to find out the estimate they initially gave Allstate was about $7,500 and ended up billing over $10,000! They had been lying to Allstate as well. Fortunately I was able to take my car to any shop I wanted to to get my car looked at and re-repaired and they were awesome... but that was another month in a rental and more money to my insurance company. I was told they would be taking them off their recommendation list (and heard at another place that Allstate wasn`t the only one, other insurance companies were too) If at all you feel compelled to go here, PLEASE re-read this comment and stay away from this place! If Insurance Companies won`t send people there... there is a REASON!

dmarszalek / 9/13/2007