Chaplin`s Bellevue Subaru-Volkswagen / Issaquah, Washington
Rating: ★★
11 years in Business
Auto Repair & Service, New Car Dealers, Used Car Dealers
Address: 15000 SE Eastgate Way, Issaquah
Postal code: 98007
Phone: (425) 641-2002
My Money. My Choice. My Meineke.
Safelite AutoGlass?® was founded in 1947. Throughout our more than 65 years of service, our company has grown from a single store in Wichita, Kansas, to a national auto glass provider, serving more than 4 million customers per year. Your windshield is a critical part of your vehicle?ˆ™s safety system, protecting you in the event of a collision or rollover and aiding in proper airbag deployment. So, you should take care in who you trust to repair or replace it. When you choose Safelite?® ?ˆ“ America?ˆ™s largest auto glass specialist ?ˆ“ you get the reliability of the Safelite Advantage?„?, which means: * Always being there * Knowing who to expect * The best replacement technology * The strongest repairs * The industry?ˆ™s only nationwide lifetime guarantee For more information on the Safelite Advantage?„?, or to get a quote and schedule service, visit safelite.com.
Categories:
New Car Dealers, Used Car Dealers, Automobile Parts & Supplies, Wholesale Used Car Dealers, Auto Repair & Service, Automobile Accessories, Loans
Payment:
discover, master card, visa
Open hours:
No info
Brands:
Subaru, Volkswagen
Reviews:
I needed parts for my Subaru a...
I needed parts for my Subaru and had been having trouble finding the parts locally. I decided to try Chaplin`s since they specialize in it. The lady on the phone looked it up quickly enough and said she could order it and have it to me in three - five days. She was being extremely short the whole time, but I had a few questions and was thinking about ordering it anyway. As I asked one of my questions, I simply got a ... view morequick no, and she hung up. I will never go to them after that. And after reading other reviews on here, this is not a one time thing. They really need to get some better people in there from the sound of things.
StealthySandwich / 2/4/2012
never order parts from Chaplin Subaru
Ordered oxygen sensors from Chaplin via site subarugenuineparts got order confirmation and no follow up communication at all. Called dealer directly few days later and was told that there is no phone to online orders department, they have parts in stock, but will not honor my online order because they do not talk to online department. And it will be $150 more+tax if I want to buy parts from them!
Avoid this dea... view morelership if you can.
Such a startling contrast with majority of online merchants!
kgi / 2/22/2011
Chaplins could be better, but so could you!
I have been to Chaplins many times for Service. Matter of Fact, I will never go anywhere else. The reason why most people complain about service is because of their attitude going in. I do agree that they are VERY busy and they do get back logged, which DOES affect their behavior, but all in all if you come in with a smile on your face instead of being a negative nancy , then you will get some good service. If you wa... view morent great service from the advisors at Chaplins, then spend more time talking about something other than your car. When you go to your hairstylist, do you talk about your hair the whole time?
HarleyHammer / 9/3/2008
Do not come here!
I will NEVER go here again.
I went in last week b/c I needed my car serviced and my ?check brake pad? light came on. I mentioned the light when I made the appointment and I mentioned it 2 more times when I dropped it off. Each time they said they?d take a look at my breaks. When I went to pick up my car I asked if they?d checked my breaks and they said they did. This was Wednesday. Friday, the light came ... view moreback on again.
Okay, so I live in Seattle but work in Bellevue and Chaplins provides a shuttle to and from work so that?s why I went here? so I didn?t have to take time off of work. I normally ride the bus b/c gas is so freaking expensive.
SO, I called them on Monday and said that my light came back on and asked AGAIN if they even checked the breaks and they said that they did a general inspection but didn?t check the pads and that I should come back in and have them take a look at it. This is such a freaking inconvenience for me since I normally take the bus and I have to get up extra early to take the freaking car in blah, blah, blah. So now they want to charge me the outrageous amount of $450 to fix my break pads? I THINK NOT!
I?ve already gotten second and third opinions from contacts I have and they said they are def. trying to d*ck me over.
Oh, to be a girl in a mans world. F-U Chaplins!
I went in last week b/c I needed my car serviced and my ?check brake pad? light came on. I mentioned the light when I made the appointment and I mentioned it 2 more times when I dropped it off. Each time they said they?d take a look at my breaks. When I went to pick up my car I asked if they?d checked my breaks and they said they did. This was Wednesday. Friday, the light came ... view moreback on again.
Okay, so I live in Seattle but work in Bellevue and Chaplins provides a shuttle to and from work so that?s why I went here? so I didn?t have to take time off of work. I normally ride the bus b/c gas is so freaking expensive.
SO, I called them on Monday and said that my light came back on and asked AGAIN if they even checked the breaks and they said that they did a general inspection but didn?t check the pads and that I should come back in and have them take a look at it. This is such a freaking inconvenience for me since I normally take the bus and I have to get up extra early to take the freaking car in blah, blah, blah. So now they want to charge me the outrageous amount of $450 to fix my break pads? I THINK NOT!
I?ve already gotten second and third opinions from contacts I have and they said they are def. trying to d*ck me over.
Oh, to be a girl in a mans world. F-U Chaplins!
dbrowitt / 3/5/2008
""No Service"" Department
I should have checked the reviews here before taking in my VW here but I was new in town and the location was convenient. Brought the car in for diagnosis/repair and initially everything seemed to go well. The problem was identified and all that had to be done before proceeding with repairs were a couple of phone calls for warranty covereage information from my previous out of state dealership. That`s when the lie... view mores began.
After not hearing anything back I called to check on progress. I was told the out of state dealership wasn`t getting back to them. Waited...nothing...called back and same answer. A little weird as I knew the out of state service dept to be excellent. I ended up calling Chaplins myself with information to get the warranty information directly. Again, after not hearing from them, I called and was told they were now waiting on a decision from the warranty people. Rather strange as this had never been the case before. Nevertheless, waited and still no news. Another phone call and given the same answer. Few days later, I call and ended up with another technician (finally got to speak to someone after I left 3 messages). Was told they were just in the process of looking at the car to see what the matter was! I had to inform them that the problem was already identified and they were supposed to be checking into warranty information.
I called the extended warranty people directly and was told that there had been no inquiries on the car. Additionally, their system doesn`t involve calling people back with repair decisions - it`s not the way they work. That part rang true based on previous experience.
I understand about an occasional white lie to smooth things over but I count at least five times over the course of a week. It finally took a call to the service manager to set things right. Never will I use them again.
After not hearing anything back I called to check on progress. I was told the out of state dealership wasn`t getting back to them. Waited...nothing...called back and same answer. A little weird as I knew the out of state service dept to be excellent. I ended up calling Chaplins myself with information to get the warranty information directly. Again, after not hearing from them, I called and was told they were now waiting on a decision from the warranty people. Rather strange as this had never been the case before. Nevertheless, waited and still no news. Another phone call and given the same answer. Few days later, I call and ended up with another technician (finally got to speak to someone after I left 3 messages). Was told they were just in the process of looking at the car to see what the matter was! I had to inform them that the problem was already identified and they were supposed to be checking into warranty information.
I called the extended warranty people directly and was told that there had been no inquiries on the car. Additionally, their system doesn`t involve calling people back with repair decisions - it`s not the way they work. That part rang true based on previous experience.
I understand about an occasional white lie to smooth things over but I count at least five times over the course of a week. It finally took a call to the service manager to set things right. Never will I use them again.
amwm / 3/8/2007
Cars are for Closers
On behalf of my Former Boss (FB), whose opinion I respect greatly, I must submit this review.
When FB arrived at the dealership, he knew EXACTLY what he wanted. He scoured the lot for the specific model and edition he desired. It wasn`t there (and he`s extremely throrough) so he asked Salesperson 1 if there was one available in an area close by. And mind you, it took 20 minutes for a salesperson to even breath... view moree in his direction in the first place.
S1 hemmed and hawed that the car he was looking for was on the lot and led him to several cars that FB had already verified as NOT the car he wanted. FB is all about efficiency and low hassle, so he was pretty steamed about S1 giving him the runaround in an exercise of sheer stubbornness/stupidity. S1 even had the gall to insult FB thrice in the form of ""I`ve been working here X decades and I blah blah blah Master of the Vehicular Universe blah blah"". It became obvious that S1 wasn`t listening to a word that was being said so FB asked for another Salesperson.
Salesperson 2 saunters along 10 minutes later WITH THE LEASE PAPERWORK of all things without having discussed the numbers or even FINDING HIM THE CAR HE WANTED TO LEASE! In a baffling turn of events, S2 begins to badmouth S1 like a pimp with a mortgage. What kind of idiot does that in front of a potential customer?
When they finally did start talking numbers after 25 minutes of waiting around, FB`s request for ""lower monthly payments and $1K down"" was interpreted as ""Pickles and mayo on a camel`s backside"". It just made you want to reach over and adjust the poor little guy`s helmet. And if that wasn`t sad enough, he pre-empted any attempts at haggling by declaring that the ridiculous price ""is what it is"". I mean, where did this chump learn to close? At a cr4ck house?
Suffice it to say that no car was leased that day nor shall ever be leased again at this Nitwit Factory. Causing aneurysms one vein at a time.
When FB arrived at the dealership, he knew EXACTLY what he wanted. He scoured the lot for the specific model and edition he desired. It wasn`t there (and he`s extremely throrough) so he asked Salesperson 1 if there was one available in an area close by. And mind you, it took 20 minutes for a salesperson to even breath... view moree in his direction in the first place.
S1 hemmed and hawed that the car he was looking for was on the lot and led him to several cars that FB had already verified as NOT the car he wanted. FB is all about efficiency and low hassle, so he was pretty steamed about S1 giving him the runaround in an exercise of sheer stubbornness/stupidity. S1 even had the gall to insult FB thrice in the form of ""I`ve been working here X decades and I blah blah blah Master of the Vehicular Universe blah blah"". It became obvious that S1 wasn`t listening to a word that was being said so FB asked for another Salesperson.
Salesperson 2 saunters along 10 minutes later WITH THE LEASE PAPERWORK of all things without having discussed the numbers or even FINDING HIM THE CAR HE WANTED TO LEASE! In a baffling turn of events, S2 begins to badmouth S1 like a pimp with a mortgage. What kind of idiot does that in front of a potential customer?
When they finally did start talking numbers after 25 minutes of waiting around, FB`s request for ""lower monthly payments and $1K down"" was interpreted as ""Pickles and mayo on a camel`s backside"". It just made you want to reach over and adjust the poor little guy`s helmet. And if that wasn`t sad enough, he pre-empted any attempts at haggling by declaring that the ridiculous price ""is what it is"". I mean, where did this chump learn to close? At a cr4ck house?
Suffice it to say that no car was leased that day nor shall ever be leased again at this Nitwit Factory. Causing aneurysms one vein at a time.
wonbanana / 1/3/2007
DO NOT expect ""Service"" from Service Department
Their technician lost OBD port dust cover upon diagnosing ""Check Engine Light"".
Upon next unschedule repair (covered under factory warranty), I asked to replace the missing cover. Upon completion of repair and receipt of the car, I noticed the cover had no been replaced,
I was told to come back and talk to Aaron (service consultant) who left the office. It took THREE REMINDER CALLS on my part before Miche... view morelle finally left me a message that the part was ready for installtion. I called in to thank her & offer part pick up only (it`s plug & play), but instead what I received was unnpleasant & hurried reply, I lost my chance & will to thank her.
I also noticed while in the waiting room, service employee speaking ill about a cusomer inspecting his beloved Toureg, as if it is a bad thing to inspect his own car after service.
They do not understand why VW drivers drive VWs.
The word ""customer service"" do not exist in their service dept.
VW may want drivers, but in this dealership DRIVER ARE NOT WANTED.
I will go to Campbell Nelson, which has much better service, from now on.
Upon next unschedule repair (covered under factory warranty), I asked to replace the missing cover. Upon completion of repair and receipt of the car, I noticed the cover had no been replaced,
I was told to come back and talk to Aaron (service consultant) who left the office. It took THREE REMINDER CALLS on my part before Miche... view morelle finally left me a message that the part was ready for installtion. I called in to thank her & offer part pick up only (it`s plug & play), but instead what I received was unnpleasant & hurried reply, I lost my chance & will to thank her.
I also noticed while in the waiting room, service employee speaking ill about a cusomer inspecting his beloved Toureg, as if it is a bad thing to inspect his own car after service.
They do not understand why VW drivers drive VWs.
The word ""customer service"" do not exist in their service dept.
VW may want drivers, but in this dealership DRIVER ARE NOT WANTED.
I will go to Campbell Nelson, which has much better service, from now on.
sho968 / 10/20/2006
The Service Department doesn`t understand the meaning of the word service. Terrible.
I had to speak to 7 different people to establish that they did have a blinker for a forester. That despite the fact that I called the number that their web site described as ""Service Department"". Then I wanted to know if they could fit it for me as it was an emergency (I didn`t want to get a ticket.) I was passed to 3 other people before they established that they could not help me.
Compare that to my expe... view morerience with Dodge of Bellevue who maintain my other car. I once needed them to fix my air conditioner last minute before going on a trip and they figured out how to say yes. That was a much bigger job of course but they understand customer service...and you usually get all the answers you need from a single person.
Chaplins, stick to selling cars, customer service is not a requirement for that, leave the servicing to companies that care.
Compare that to my expe... view morerience with Dodge of Bellevue who maintain my other car. I once needed them to fix my air conditioner last minute before going on a trip and they figured out how to say yes. That was a much bigger job of course but they understand customer service...and you usually get all the answers you need from a single person.
Chaplins, stick to selling cars, customer service is not a requirement for that, leave the servicing to companies that care.
rylo / 8/26/2006
Service Department - Big Disappointment
I have had my Subaru into Chaplin`s Bellevue twice now. One for major warranty work and now 2 months later for my AC. They charged me $150 just to diagnose that my AC was out and then charged me for 2 hours labor to replace a $50 hose (another $250). On top of that, the service woman was arrogant and rude. How dare I question paying $400 to have a hose replaced! I will not go there again - and will take the time to t... view moreell others if it prevents another similar service disappointment.
kindredspirit / 6/6/2006
Issues
If management of the service department can treat someone of the same status in the business like they are a complete idiot then how do you think the management is going to treat a regular client. The service manager accused me of doing things with my car that is completely untrue. I will never take my car there again. Chaplins may be 5 minutes from my house, but now I`m going to Pignataro in Everett!
trixxie12 / 5/4/2006
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