Access Ford / Taft, Texas

Rating: ★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 3680 US Highway 77, Taft

Postal code: 78410

Phone: (361) 265-3673

Access has the trucks!

Access Ford offers competitive pricing on all their vehicles, great customer service and work hard to have you drive off in the best vehicle possible for your needs.? We also have a very experienced Service Department, as well as Collision Center and offer you to purchase Motorcraft parts straight from us.

Reviews:

Do not use Access Ford service department. I took my 2002 Maxima in for front end work and a rear brake job. Car was in for 5 working days. Got the car back was making grinding noise and squeezing noise when I drove out of service area. Told service adviser. He said "Just normal noise from ceramic brakes." Took car back two other times. They told me they, "Adjusted hardware." They also stated ... view more"Take to Nissan dealer to fix." Took car to another shop to get wheel bearing fixed. Still making noise. The hub needed to be replaced. Other shop stated hub should have been replaced the first time. Parts guarantee was for 1 year no luck in getting money back for wheel baring.

Rlfleck / 7/10/2013

terrible place!!

I had gotten into a car accident and went over to the collision center to get it fixed. I was suppose to get it back a week and a half later and he was suppose to "call" me on any updates. It has been a MONTH since I have gotten if back. I call everyday and he tells me it`s ready, they just need to do once more thing, but he has been telling me that EVERYDAY!! this place ia terrible and I regret... view more ever going here

kkmarie1409 / 3/30/2013

I went for convenience or would`ve taken my business elsewhere

I went in for a NEW car and 5 phone calls later, while I`m at work mind you, and when I get there the guy tries selling me a used car!! I get my credit history isn`t ideal, but isn`t it their job to find a solution and SELL me a vehicle?!

anairda57 / 11/30/2011

Access Ford Customer Service

One word can some it up HORRIBLE! This place is a joke, I took my vehicle to Access Ford for warranty work. I dropped my vehicle off at 8am and did not get an estimate for the warranty till the next day at 1pm. I had to pay for a rental vehicle until the warranty was verified but that took over two days. It took seven days for them to fix my vehicle which there was only one problem. They would not even ... view morecall me to keep me up to date on what was going on. I called several times and most of the time nobody wouldn`t answer the phone in the service dept. They don`t care how much the inconvience you and they certainly don`t care about customer service. Its like talking to a bunch of brick walls when you call and nobody knows whats going on. How does this place stay in business. I guess people around here have accepted poor customer service but I refuse. Next time I will drive two hours away from here to find someone who is glad to have my business and knows the importance of good customer service. I give this place a negative 5 star rating. FYI if you go to this place 1.) Take a number 2.) step in line 3.) Keep your mouth shut 4.) Take out your check book

twuco361 / 3/17/2010