Sewell Cadillac Dallas / Rhome, Texas

Rating: ★★★

Auto Repair & Service, New Car Dealers, Automobile Body Repairing & Painting

Address: 7310 Lemmon Ave, Rhome

Postal code: 75209

Phone: (214) 350-2000

Obsessed with service since 1911.

Categories:

Automobile Body Repairing & Painting, Auto Repair & Service, Automobile Parts & Supplies, New Car Dealers, Used Car Dealers, Transport Trailers, New Truck Dealers, Tractor Dealers

Payment:

financing available

Neighborhoods:

Greenway Park

Open hours:

Sat 7:30 am - 6:00 pmSun Closed

Brands:

Cadillac

Amenities:

The Sewell Difference: Complimentary Car Washes for Life Complimentary Loan Cars Complimentary 24 hour Roadside Assistance Complimentary in store Wi-Fi

Reviews:

Gets my vote for 5-stars

Contrary to the review below berating their service, I`ve purchased seven vehicles from Sewell and have never experienced anything but exceptional service, both while shopping and later for service. Having experienced dealers where I cringed visiting, their staff is professional and courteous.

I`ve encouraged shopping Sewell to family and friends, and all have stated that they are extremely satisfied. In a wor... view moreld where customer service is so often lacking, Sewell stands head and shoulders above the competition. Hence, they get my highest vote.

miloz / 6/25/2007

horrible customer service for rip-off prices. Stay Away!!!!

Unfortunately, I took my Cadillac to this shop two times. The first time, they told me I needed to replace the passenger air filter. The next year I took it back and they told me they needed to replace it again without checking their records to see that it had already been done (and obviously not checking the car). When I questioned it, they admitted they didn`t even check to see if it needed the $400 service they... view more recommended. The ""service"" reps were too busy to talk to me about the $2000 plus work I was having done, so I ended up being referred to a total of 5 different reps--none of which knew what was going on with my car. They didn`t even do half of the items they said they did. Ridiculous service with exorbitant pricing. When they called me to do the customer survey, I let them know I was disappointed. They asked if I wanted a manager to call. I said yes. Months later, no phone call has been returned. Stay away. I`m going back to Bass Automotive. Much better service.

acceleratedmotion / 8/11/2006

Customer Service Done Right

Everyone was warm, welcoming, smiling and friendly. Even the salespersons that we were not directly dealing with were just as friendly. There were no high pressure sales. The building was clean, open and well lit. The bathrooms were beautiful and spotless. Even the service department was clean. There was a large selection of Hummers to choose from. The lot was well laid out, easy to navigate and drive through.... view more We found the H3 that seemed as though it had been made for us. We also got a great deal on the new H3 that we chose. I would gladly do business with them again and would highly recommend them to anyone in the market. Ive been to a lot of vehicle dealerships over the past year between researching, test driving and finally purchasing 2 new vehicles purchases. Sewell Hummer was by far my best experience.

his_angel / 4/31/2006