Flamingo Automotive / Lakeway, Texas
Rating: ★★★
24 years in Business
Auto Repair & Service, New Car Dealers, Used Car Dealers
Address: 3512 Guadalupe St, Lakeway
Postal code: 78705
Phone: (512) 459-9917
Service is our best part.
It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.
Categories:
Auto Repair & Service, Automobile Parts & Supplies, New Car Dealers, Automobile Inspection Stations & Services, Brake Repair, Engine Rebuilding & Exchange, Auto Oil & Lube, Automobile Accessories, Auto Engine Rebuilding, Clutches, Automobile Diagnostic Service, Automotive Tune Up Service, Tire Dealers, Automobile Leasing, Radiators Automotive Sales & Service, Emissions Inspection Stations, Used Car Dealers
Payment:
amex, check, master card, visa
Neighborhoods:
North University, Central Austin
Open hours:
Mon-Fri 8-6; Sat 10-4
Extra phones:
(512) 459-8269(512) 445-0663
Reviews:
Lousy Customer Service
I heard good things about Flamingo so I took my BMW there. When I arrived though several employees saw me, not one came over to talk with me. After about 10 minutes I walked up to a young man working on a Benz. I explained my problem. He said I needed to speak to the owner because he didn`t work on German cars.
He disappeared into the garage. I waited in the office for 30 minutes and no one else appeared and ... view morethe young man never came back. I walked out and left.
Bill Browning / 12/18/2010
I agree!!! The Best Automotive Repair Shop in Austin!!!!!!!!
The last review was dead on: Flamingo Automotive is the best Automotive Repair and Maintenance Garage in Austin! The Staff at Flamingo Automotive is honest and on-time. Service at Flamingo Automotive is exceptional and done the right way, every time! Thanks Flamingo Automotive, you really are the Best Automotive Repair and Maintenance Shop in Austin!!!
RooBear / 12/13/2010
Best Automotive Repair Shop in Austin Hands Down!!
Flamingo Automotive is the best service in Automotive Repair and Maintenance in Austin. I came in for an Oil Change but when they noticed that my check engine light was on, they went ahead and ran the Auto Diagnostics just to make sure. They identified the problem and made sure I knew my options. They even recommended the cheap way for me to fix it myself! Talk about INTEGRITY and an Auto Repair Shop you can trust:) ... view moreFlamingo Automotive is great for my BMW and my pocket! WOW!
rockstarlevi / 11/18/2010
Do not trust
I went here because they specialize in Nissans. They told me I needed a new transmission. Took it somewhere else and it only needed a sensor. About 10% of the cost of a transmission.
Terrible at returning calls to boot.
HappyDaisyFeet / 11/3/2010
Flamingo Auto is excellent
I have been taking my car to Flamingo since 1990 - I have had a VW Quantum, a Honda Civic, and a Toyota Highlander. I have always trusted Joe and his team`s diagnostic work and pricing - Joe is always helpful in prioritizing maintenance and repairs and making recommendations. Their prices are fair - they give great referrals for other services (like tires, bodywork, etc.) and do GREAT work!!! Plus they support and ... view morepromote important community issues and causes. I recommend Flamingo to ALL my friends who have German or Japanese cars!!!!
AGAtwood / 2/3/2009
reliable auto repair
We`ve been going to Flamingo for all of our repairs the last few years. Two poor experiences with other shops were a big part of the reason.
The first problem was a brake pedal that would go all the way to the floor while the car kept rolling forward. First Texas Honda charged me several hundred dollars to replace the master brake cylinder. After that ""repair"", the break pedal would go all the way to the fl... view moreoor while the car kept rolling forward. No change whatsoever. First Texas Honda claimed otherwise, which I found pretty mind-blowing because the problem was so obvious. So I took the car into Flamingo on the advice of a friend. Joe adjusted the brakes, and they have worked perfectly ever since.
The second problem was an intermittent engine oil leak on our 2003 VW. Hewlett VW did an oil leak test, which showed no problem. That didn`t surprise me since the problem was intermittent. Hewlett refused do anything more about the problem (under warranty), and claimed that a leak of two quarts in a month is perfectly normal. Later, I took the car into Flamingo with a rough engine problem. Joe found that engine oil was leaking from the valve cover and that the spark plugs were covered in oil. He fixed the leak and replaced the spark plugs and wires. The car no longer leaks oil and works perfectly.
That`s been my experience since. Flamingo gets your problem solved, first time.
One thing you will find with Flamingo is that they do tend to check your car out pretty thoroughly and recommend repairs other than what you brought the car in for. It may seem like they are trying to make extra bucks, but I don`t think so. If you prefer to postpone other repairs all you have to do is to let them know. It`s also true that sometimes the customer service is a little slow. That is because they are so busy - for a good reason in my opinion.
The first problem was a brake pedal that would go all the way to the floor while the car kept rolling forward. First Texas Honda charged me several hundred dollars to replace the master brake cylinder. After that ""repair"", the break pedal would go all the way to the fl... view moreoor while the car kept rolling forward. No change whatsoever. First Texas Honda claimed otherwise, which I found pretty mind-blowing because the problem was so obvious. So I took the car into Flamingo on the advice of a friend. Joe adjusted the brakes, and they have worked perfectly ever since.
The second problem was an intermittent engine oil leak on our 2003 VW. Hewlett VW did an oil leak test, which showed no problem. That didn`t surprise me since the problem was intermittent. Hewlett refused do anything more about the problem (under warranty), and claimed that a leak of two quarts in a month is perfectly normal. Later, I took the car into Flamingo with a rough engine problem. Joe found that engine oil was leaking from the valve cover and that the spark plugs were covered in oil. He fixed the leak and replaced the spark plugs and wires. The car no longer leaks oil and works perfectly.
That`s been my experience since. Flamingo gets your problem solved, first time.
One thing you will find with Flamingo is that they do tend to check your car out pretty thoroughly and recommend repairs other than what you brought the car in for. It may seem like they are trying to make extra bucks, but I don`t think so. If you prefer to postpone other repairs all you have to do is to let them know. It`s also true that sometimes the customer service is a little slow. That is because they are so busy - for a good reason in my opinion.
danjh / 1/15/2009
I TRUST MY MECHANICS!!!!!!!!!!!!!!!
I just think this business rocks Austin!!!!!! I`ve been taking my cars to Joe and his crew for about 13 years now. Of course I HATE having to spend money on auto work and repairs. So I spend it here because these folks are honest treat me with respect. They go above and beyond for their customers. These guys take the time to explain what it is that they do and they don`t treat you like an idiot like many other m... view moreechanics I experienced before finding them.
lkjklkh / 8/20/2008
Auto repair with an Austin flair
Auto repair with an Austin flair. Don`t buy the whiny opinions from those who apparently don`t understand Austin,s casual way. They probably whine everywhere they go because they don`t get their tushy kissed... This is a shop with a great sense of style and humor. They are always busy because they are good at what they do. Joe and the guys will treat you right. I recommend them.
zembonez / 6/4/2008
Honest Car Service... now there`s something !
Joe is a good man and all that work at Flamingo are good people. This place is an Austin institution and like all great Austin places it`s an honest establishment relying on word of mouth and a good reputation to bring in repeat business.
If you want a clean production line service with a guy in a suit telling you what BMW recommend and then trying to sell you some floor mats while some no-name guy works on y... view moreour car in a back-room then go to the BMW service center. If, however, you want guys that have worked on all German and Japanese cars for most of their lives telling you the honest truth about yours, charging you a fair price and doing things the right way while taking time out to explain everything to you in clear lay-person terms give Flamingo`s a call.
You might not get the best customer service over the phone and you might hear some cracking sarcasm but at the end of the day, once you`re there in person, they`ll get the job done right for an honest price and leave you knowing exactly what and why they did it.
If you want a clean production line service with a guy in a suit telling you what BMW recommend and then trying to sell you some floor mats while some no-name guy works on y... view moreour car in a back-room then go to the BMW service center. If, however, you want guys that have worked on all German and Japanese cars for most of their lives telling you the honest truth about yours, charging you a fair price and doing things the right way while taking time out to explain everything to you in clear lay-person terms give Flamingo`s a call.
You might not get the best customer service over the phone and you might hear some cracking sarcasm but at the end of the day, once you`re there in person, they`ll get the job done right for an honest price and leave you knowing exactly what and why they did it.
Rico21 / 5/21/2008
Reliable, honest
Don`t come here expecting to get taken for a ride. The staff is very knowledgeable. Their customer skills are not the best, but they are honest. I had gone to 2 other places and was told I needed lots of repairs. After coming here they told it like it is. They told me what I needed, what could wait, and what was not necessary and what was a ripoff. They have a long waiting time since they are very busy. But again hav... view moreing an honest mechanic more than makes up for this.
sadiaz / 2/16/2008
Clear
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