Mazda / Denton, Texas

Rating: ★★★

New Car Dealers

Address: 307 S Central Expy, Denton

Postal code: 75080

Phone: (972) 231-6370

Full service Mazda dealership serving Richardson, Garland, Plano, Allen, McKinney, Dallas and Carrol

Established in 1974, Town North Mazda is a full-service automobile dealership that offers new and pre-owned vehicles from Mazda. The dealership offers a range of Mazda models, such as the Mazda3, Miata, RX-8, Mazda8, B-Series, Tribune and CX-8. The dealership also offers pre-owned models from various makes, such as BMW, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, Infiniti and Jeep. It operates a service department that provides a range of service coupons and provides online bookings for vehicle servicing. The dealership s parts department offers a variety of parts and accessories. In addition, it offers online services, including credit preapprovals, loan and lease applications, and online order placement services for parts and accessories. Town North Mazda is located in Richardson, Texas.

Reviews:

Dishonest pricing and misleading business tactics

Do not do business with Town North Mazda. They make misleading price quotes, fail to back up their promises, and use dishonest tactics to upsell you. A salesperson quoted me his "best internet price" via phone on a CX-9 and told me to come to the dealership. When made it clear I wasn`t coming in until I had arrived at a firm price on a vehicle they had in stock, he stopped returning calls and didn?ˆ™t res... view morepond to my emails. My guess was they don?ˆ™t want buyers who do their homework. They want to get people on the lot so they can upsell them. A few days later got a call from a sales manager at Town North who said he was following up on sales leads from Mazda?ˆ™s main site (not the dealer site). He didn?ˆ™t know I already had been talking to someone else at Town North ?ˆ“ or so he said. When I told him I already had a quote from them, he told me that vehicle was ?ˆ?no longer available?ˆ? ?ˆ“ he said it may have been sold, he wasn?ˆ™t sure. When I told him what I had been quoted he said he could not sell me a car for that price and tried to start haggling with me again. I told him I?ˆ™d be working with another dealer. A week later I got a call from a third person at Town North who promised to be more responsive. I should have trusted my gut and hung up, but I started working with him on price. I didn?ˆ™t get the color or price I wanted, but finally arrived at an acceptable deal. I gave them my credit card number, to which they charged $500 to hold the vehicle. Because of work, I couldn?ˆ™t come in immediately to pick up the car. They said I could come it was fine to come in 3 days later. I called on the agreed upon day to make sure the car was ready and was told the guy I was working with was no longer there. Not only that, they didn?ˆ™t know who I was or anything about the deal I made. Yes, the car was still on the lot, but they didn?ˆ™t know it had been sold. They said they?ˆ™d be happy to sell it to me for $1000 more than the price they previously agreed on. Town North Mazda was dishonest about pricing, made a deal they would not back up, charged my credit card to hold a vehicle, then tried to raise the price at the last minute. Don?ˆ™t do business with them.

kenfbell / 4/3/2010

Painless Car Purchase

Excellent customer service from the sales person, (Greg S.). No pressure, quick response, no haggle pricing, great financing rates. One of the easiest car purchases I have ever made.

Dee2u2 / 1/15/2008