Transmission World / Mascot, Tennessee

Rating: ★★★

Auto Repair & Service, Automobile Parts & Supplies, Auto Transmission

Address: 113 Walker Springs Rd, Mascot

Postal code: 37923

Phone: (865) 240-2755

had a problem with my 02 Honda Odyssey, there were warning lights on the dashboard and it was slipping pretty bad. The dealer told me it would be at least $4000, but Transmission World managed to do it for about $1500 less. It took about 3 days, and I`ve had it back here now for about a week and a half. It seems to work just fine. I would use them again.

Andr771 / 9/15/2011

This shop really helped me with my car problems. The manager answered the phone late in the day when I couldn`t find anyone else open, and he even towed my car in for free from all the way across town. The next day the guys in the shop had my car apart and figured out by lunchtime, and I was able to get financed and get it fixed before the weekend. I got my car back and it`s worked great ever since.

Samon / 7/11/2011

User Rating: 5 out of 5 stars by LadyDella 06/08/2011 I was enroute from Dallas to South Carolina when my car broke down in Knoxville. It was 3 am and the only people that would answer their phone was Transmission World. They towed my car in and started performing the work the following morning. The job was finished within 24 hours and I was on my way back to South Carolina. The professionalism and courtesy they... view more showed me was without question the best experience I ever had dealing with an automotive repair shop. I would recommend this company highly to anybody needing a repair.

Della_S / 6/9/2011

When my Volkswagen quit moving I had several people look at it to tell me what was wrong and how much it would cost to fix. All of them said it was the transmission, and the prices they quoted me were astronomical. When I talked to Gus on the phone at Transmission World he made me feel good enough about his prices that I towed it in to his shop. When these guys checked it out they let me know that it was the clutc... view moreh, and was only going to be half of the price I had thought it would be. I guess the other shops were just trying to charge me for a transmission when I didn`t even need one! I`m glad the mechanics at Transmission World were honest and up front with me. They had the car done and on the road the next day, and it works as good as new.

RichardJ35 / 6/3/2011

These guys were great. I was stuck on the side of the freeway, and the tow driver that came to pick me up suggested Transmission World. The manager got me into a rental car in no time, and kept in contact with me every step of the way. When my transmission was apart they explained exactly why it had blew up, and they only replaced the parts that were no good. When I first left my Chrysler there, I didn`t think th... view moreey would be able to get it done in two days like they promised because my aunt`s transmission took a week and a half at another shop, but Transmission World was true to their word. I was back driving my own car in two days, and it`s worked great ever since. I even have a 12 month warranty that`s good for the whole country. It`s nice to know that there are still reliable mechanics out there!

JacksonMan / 5/31/2011

This is my third car I have taken to these guys and they have done exactly what they said. Jim, The Manager was very respectful and explained everything. I would recommend Transmission World to anyone who is having problems with their transmission. GREAT PLACE!!!

jkyle1 / 4/21/2010

By DON DARE 6 On Your Side Reporter If you`re like most people, when your car needs service you want to be informed and develop a working relationship with your mechanic. That`s the opposite of what happened to Jeni McBride, who had only two payments left to make on her car when she started having trouble in September. 6 On Your Side went to Transmission World with her, where her 2001 Mitsubishi Diamante ha... view mores been parked for more than three months after she had it towed to the Walker Springs Road location. She sais it was making a funny noise. "Jamie is the one I talked to," McBride said. "He said I can have a free tow and a free 24-point inspection. It stated that on the Web site." McBride was contacted by the manager, a man named Jim. "They called me the next morning and said it was going to be $800 to fix it," she said. McBride had not been to the shop and had not signed any papers, but she gave Transmission World permission to do the repair. "If it was going to be $800, I said, `Okay, I can handle that.`" But the $800 charge soon became $2,560.89. "After he told me it`s $2600 I told him to fax this to me," McBride said, showing a faxed receipt dated September 22. At the bottom, the authorization section is blank. When 6 On Your Side went with McBride to Transmission World, the owner, Gus Lamonica, told her, "All you have to do is pay your bill and you`ll get your car." "I never authorized you to fix my car, Gus," she answered. We showed Lamonica the fax sent to McBride. He looked puzzled. Lamonica invited us inside to show a second receipt. "I got the last four digits of Frank`s Social Security number," he said. "Frank`s not on the car loan and he didn`t authorize that," McBride said. "Yes, he did," Lamonica answered. "He did it on 9/23." Lamonica said the receipt he had was authorized by McBride`s husband on September 23, the day after she had received the faxed receipt with no authorization on it. "This is not a mistake over here. His was authorized by her husband and we need to get paid on it. She`s not going to get the car for nothing," Lamonica insisted. "I`m not going to stand here and talk to a liar," she replied. "I want my car back." But Lamonica stood firm. "No, you`re not getting your car back until you pay." Frank McBride said he gave his Social Security numbers to Transmission World, but for a different reason than Lamonica claimed. "Within the first week they called to verify that it was my wife`s car, that they had it in their shop," Mr. McBride said. Lamonica remains adamant that Frank McBride had given his approval, saying he doesn`t need a signature. "You need a date of birth or Social Security number." But is he right? In the state statute, Title 66, Chapter 19, called Duty to Inform Consumer of Rights Before Beginning Vehicle Repairs, it says, "May request a written estimate for repairs in excess of $250." The rule says nothing about obtaining a date of birth or Social Security numbers. "I`m a good honest citizen. I`ve never broken the law," said Mrs. McBride. "I can`t imagine people doing this to people." A letter was sent by Transmission World`s attorney, saying, "Good faith efforts to resolve any issues with Transmission World have been refused by the McBrides. This matter is now in litigation."

Frankmc1904 / 12/22/2009

HELLO CUSTOMERS, TN COMSUMER AFFAIRS HAS BEEN NOTIFIED OF DECEPTIVE BUSINESS PRACTICE ALLEGATIONS INVOLVING TRANSMISSION WORLD. THIS OFFICE HAS THE POWER TO SHUT THIS PLACE DOWN WITH THE HELP OF THE ATTORNEY GENERAL. PLEASE FILE YOUR COMPLAINT ONLINE AT WWW.STATE.TN.US/CONSUMER OR EMAIL: CONSUMER.AFFAIRS@STATE.TN.US OR CALL 1-800-342-8385 IT GENERALLY TAKES 15 DAYS TO RECIEVE A LETTER FROM THE TCA BUT... view more THEY WILL INVESTIGATE THIS MATTER.

ConsumerAdvocate027 / 11/25/2009

Take your car here if you want to be lied to, misquoted, mistreated, hung on by the owner Gus, and if you want to lose your car forever. They will steal your car by promising free towing and free estimate and do unauthorized repairs and give you a $2500 bill followed by $25 per day storage charge. They will make it so you can`t get your car back so they can sell it and make a ton of money off of innocent victims.

Jeni0713 / 11/24/2009

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