Family Chrysler-Jeep-Dodge Inc / Secane, Pennsylvania

Rating: ★

New Car Dealers, Used Car Dealers, New Truck Dealers

Address: 6735 Essington Ave, Secane

Postal code: 19153

Phone: (215) 492-8600

Stick With The Specialists

Family Dodge is an automobile dealership that provides a range of new and pre-owned cars, vans, trucks and sport utility vehicles. It offers a variety of Dodge models, such as the Avenger, Caliber, Charger, Dakota, Durango, Journey, Nitro and Ram 1500. The dealership provides a pre-owned inventory of Chevrolet, Chrysler, Ford, Hyundai, Jeep, Mazda and Toyota. Family Dodge features a finance department that offers assistance with the buying and selling of vehicles. It provides online order placement services, as well as offers discount coupons. Family Dodge has service, sales and parts departments. The dealership s service department maintains a staff of technicians who provides repair and maintenance services. It is located in Philadelphia.

Reviews:

DO NOT BUY HERE

My son got a car here a couple of weeks ago then they called and said loan didn`t go through(this call came after he had car for 10 days), he needed a co signer or more money down(yeah right), then they told him no the problem is he is related to his employer, not true, I would have to be married to his boss for us to be related to them and i m married to someone else. Name is different, address different, now they ... view moresay they need copies of his pay checks and his employers bank statements to see if they match up WHO`S EMPLOYER WOULD GIVE THEM THEIR BANK STATEMENTS? R U KIDDING ME, What a CROCK, DO NOT BUY A CAR HERE

marymack420 / 4/19/2012

Scumbag Salesman & Complicit Sales Manager

My girlfriend and I recently visited Family on the Philadelphia Automall to look for a quality used SUV.

Family had very nice 2004 Jeep Cherokee Limited that we were looking over when we were engaged by a salesman named Manny. Manny began his pitch & it became evident that his knowledge of the model went no farther than it was a ?Special Edition?, which was OK because I am pretty familiar with it from my rese... view morearch. We explained to him that we had other SUVs to look at & he promptly offered this Jeep to us for 15K OUT THE DOOR and stated he had manager approval to do so. We told him that we liked the offer, but still needed to complete our du diligence on the other dealerships. He gave me a card and told me the offer stood if I came back.

After viewing the other models, we decided that the Jeep at Family was the best vehicle and good value and met Manny the following evening. This is where things went downhill?.

Manny told us that the manager couldn?t sell the Jeep for the promised 15K OTD, but could sell it to us at a $100 profit for $15,800 PLUS TAXES AND TAGS (approx $1,500). Annoyed, we got up to leave and Manny changed his tune again. He offered to sell it to us ?at a loss? for $15,200 + taxes and tags.

Further annoyed, I asked Manny to go to the manager for a price the Jeep with a 3 year extended warranty and to remind him of the pricing screw-up that was made. When Manny came back with the exact same numbers + $1,500 for a warranty, we walked out and bought another Jeep from a different dealer.

Manny and Family Dodge reinforced my belief that scumbags flock to the career of car salesmen. Further compounding my frustration was Manny?s lack of knowledge of the SUV he was trying to sell me. Because of this lousy experience, I will never visit either of Family?s dealer locations in the future.

wresneski1 / 12/25/2007