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Henise Tire Service / Lititz, Pennsylvania

Rating: ★
Auto Repair & Service, Tire Dealers, Automobile Inspection Stations & Services
Address: 558 E Penn Ave, Lititz
Postal code: 17042
Phone: (717) 272-2102

Quality Repairs at a Fair Price

Because you need to TRUST who`s working on your car. Schedule an appointment online. We have extended hours and convenient locations to make it easier for you to do business with Monro. Visit us today. Monro guarantees our customers the best price for a period of thirty (30) days after purchase. We match price before you buy. If a customer, prior to purchase, finds the equivalent quality parts, service and warranty for a lesser price from any approved automotive service retailer*, and has proof in the form of an advertisement or itemized written estimate, we will match it. We match prices for 30 days after. If a customer finds the equivalent quality parts, service and warranty for a lesser price after purchase from any approved automotive service retailer,* and has proof in the form of an advertisement or itemized written estimate, we will refund the difference. *Approved Automotive Service Retailer:Tuffy, Midas, Meineke, Sears, Firestone, Goodyear, Pep Boys, Car-X, Penske Auto Centers, any Regional or National Automotive Service Retailer or Auto Dealer.

Reviews:

From an email sent to the pres...
From an email sent to the president of Henise Tire and cc`d to the shop manager. " Mr. Henise, Hello. I took my 2004 Mazda 3 into the Cleona shop on Tuesday for an alignment appointment. I also mentioned that I would like a headlight adjustment if they offered them and they mentioned they do. Prior to setting up the appointment I did mention that my car was on lowering springs. The staff who setup the appo... view moreintment did not ask for a height of the car or mention any issues so I figured that they have dealt with lowered cars before. I dropped the car off the night before because I did not need it the next day. Anyway, they could not perform the alignment because the car was too low to drive up on to their alignment rack so they proceeded to adjust the headlights. Apparently the headlights were duct taped in. They spent 2.5 hours of labor trying to fix them. Now, I?ˆ™m no mechanic, by a long shot, but what could possibly take 2.5 hours to adjust a headlight. They should have looked at the duct tape and said they couldn?ˆ™t do it. I sent my girlfriend to pay for it and pick up my keys and they charged me $63! $63 for a headlight adjustment!?!? I asked the clerk why it was so much and he got all snappy telling me ?ˆ?they had over 2.5 hours of labor in to fix it, when we should have left it alone.?ˆ? I wish they would have left it alone, I would have done it myself had I known it would cost me that much. The appointment was for 9:00AM and I only received a call at 1:20PM telling me that my car is finished. What did they do for 4.5 hours while I had no car? No idea. Sadly, all of this is still not the worst part. So I picked the car up just before dark and I drove it home and I heard a scraping sound, so I pulled over. I look under the front bumper of my car and I realize the plastic underbody cover is broken in 3 spots and was dragging on the road. I figured they must have tried to drive it up the alignment rack ramps and it bottomed out and they snapped the plastic/bolts holding it up. Guess it?ˆ™s yet another thing I?ˆ™ll try to get taken care of elsewhere. This is not how a professional company who has been operating for over 50 years is supposed to treat their customers. It?ˆ™s a shame because I currently live in Annville and Henise is very close, but I think I will take a bit longer drive and go somewhere I know they won?ˆ™t trash my car or swindle my money. " It has been over a month since this email was sent and go figure, no response. What a bunch of cowardly crooks. I did forget to mention in the email however that a month before I took the car into the shop I sent an email to the shop requesting a quote and now that I think about it, I haven`t heard back from that yet either. Terrible customer service, shotty service on the few things they do offer, untimely, and unprofessional in almost every manner. In no case would I recommend this garage to you for your minor or complex repairs/adjustments, unless you like paying to be dicked around. UPDATE: Bumper is loose as a result of the alignment rack clearance issue.
An_honest_reviewer / 5/10/2012

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