Midas Auto Service Experts / Urbancrest, Ohio

Rating: ★

Auto Repair & Service, Automobile Parts & Supplies, Brake Repair

Address: 5559 N High St, Urbancrest

Postal code: 43214

Phone: (614) 846-0440

Auto Repair & Service, Brake Repair, Mufflers & Exhaust Systems, Automobile Air Conditioning Equipment-Service & Repair, Automobile Parts & Supplies, Automobile Accessories, Wheels-Aligning & Balancing, Wheel Alignment-Frame & Axle Servicing-Automotive, Tire Dealers

amex, discover, master card, visa

Brake Pads, Shoes, Tires, Mufflers, Fluids, Rotors, LOF, Fleet Service, Regular Maintenance, Air Conditioning, Batteries, Steering, Belts, Hoses, shocks, struts, Alignment

Davis Estates

Firestone, Bridgestone, Duralast, Cooper, Sumotomo, Doral, Valvoline, Lyden

I bought a battery that turned out to be bad from this Midas, but my complaint is how I was treated trying to get compensated for the inconvenience.

I ended up stranded on a highway in North Carolina with the bad battery. It was late on a Friday and I got a tow to a Sears service center, as I knew they were open late.

Sears tested the battery and validated that was the problem. As I had the receipt wit... view moreh me, I called Midas in Worthington prior to doing anything with Sears (Friday night at 6:00), since that shop was responsible for this problem. The response? Yes ma`am, just bring your car to my shop and I`ll replace the battery (how many things are wrong with that response?). He was neither willing to buy a battery from Sears or tow me to the nearest Midas.

When I got home, I went to my nearest Midas shop (I no longer live in Ohio) and was told to call Midas corporate on Monday. I called corporate who assured me someone from customer service would call me back within 2 days. This did not happen. When I called back, I was given a number for `customer sevice` that turned out to be an on-staff lawyer.

8 phone calls later, a regional Ohio manager called me back. After 2 faxes and 3 phone calls, he said all he was ""allowed/required"" to do was pay for the cost of my purchased battery. There was $0.00 compensation for my time, the hassle, and the towing. Never do business with Midas.

thinkcustomer / 6/22/2011

I took my car to this location to get the spark plugs replaced--- they charged my $80 just to replace the spark plugs. After replacing the spark plugs the engine was running worse than before. I went back the next day after the manager promised to do ""whatever it takes"" to fix the problem. They told me that they had put in the wrong spark plugs the first time around and that a different set of new spark plugs co... view moreuld do the trick. However the car was still running rough after they replaced the spark plugs-- presumably because they had damaged the spark plug wires in the process. In the end, they refused to give me new wires or a refund & I drove away with my car running worse than when I originally brought it in. This is the worst auto shop I have ever patronized!!!

sundaec / 8/27/2008

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