Cottman Transmission and Total Auto Care / Wendell, North Carolina

Rating: ★★★

Auto Repair & Service, Brake Repair, Auto Transmission

Address: 515 Village Ct, Wendell

Postal code: 27529

Phone: (919) 283-6995

Reviews:

Liars

Was quoted a price by owner and one of his employees doubled the price and did not do the work I asked for! I would never go back and would NOT recommend this place of so-called business!!!

bronzebch69 / 8/28/2013

Very unethical business practi...

Very unethical business practices! An absolute horrible experience. I took my car in to get some idea of what I might be paying on my transmission, and he said he had no way of knowing until I paid the $300 to look into the transmission. After I came back, they gave me a quote of $3000, so I told them that I`d rather go look for a cheaper quote. At which point he informed me that the transmission was taken apart and ... view morethe only way to get my car back was to get the transmission rebuilt there! I was incredibly upset with this tactic, but I went ahead and let them work on it because I had no other choice besides leave without a transmission in my car. Once I got my car back, the car had a wiring issue that drained the battery! I took it back and they said that it wasn`t their fault even though the car had no problem with the wiring before. They told me I needed to pay 3 hours worth of labor from them just to figure out if the problem was indeed their fault! I couldn`t believe it! So I took my car to another mechanic and I`ll never visit Cottman Transmission of Garner again. This was the most dishonest repair shop I`ve ever visited, maybe the other Cottman transmission places are fine, but the managers and the owners at the one in garner are very dishonest. Also, the customers who went in behind me had issues as well, so I know I`m not an isolated incident.

jeffsanders / 6/27/2012

I`ve always been very pleased ...

I`ve always been very pleased with the service at this place. The best part is that they do more than just transmissions. They`ll work on your engine, brakes, exhaust, and a slew of other car problems. I like how they don`t ever try to pressure you into getting work done that you don`t need. Every time I`ve taken my car in, they only address the problem and they do it quick. One time, I took my car in on a Satur... view moreday morning because I was concerned about a rattling sound. I told the mechanics that I was going to hang out at a nearby coffee shop until they could look at the car and call me with an estimate. I was expecting to wait a few hours, but within half an hour, they called to tell me that they had already fixed the problem. Since it was "nothing major," they didn`t even charge me for it. I will definitely be taking my cars to Cottman Transmission in the future.

DitchDigger311 / 12/16/2011

Great Customer Service and Insight

I thought I was having a serious transmission problem. Cottman`s checked with Volvo to see whether my computer had been updated by them recently. When they found out it hadn`t, that had me go to Volvo first. The update and a minor repair cured my problems. They are my heros!

artanzer / 9/28/2009

Honest

Great customer service. Brought my car in with leak. I was told what the problem was, exactly what they were going to do to fix it and the cost. I was very happy with what was done and with how quickly it was completed.
Thank you Cottman Transmission.

jbic / 4/7/2008

Superb experience

Now having had to have both of my vehicles` transmissions rebuilt, I realize what a great resource the guys at Cottman are. Not only were they very upfront and honest about what was going on with my vehicle(s), they have very competitive pricing and a bulletproof warranty on their work.

I would not trust anyone else to take care of my vehicle`s transmission.

shaun_w / 10/4/2007

Didn`t even test ride

Went in because my car`s torque converter is not locking up. Brought in first thing in AM, didn`t get a call till 5:30 pm. Never took the car on the road. All they did was plug in the diagnostic tool, saw no codes for the tranny, and assumed I didn`t know what I was talking about.

vincentl / 4/14/2006