Valley BMW / Hope Mills, North Carolina

Rating: ★

New Car Dealers

Address: 3211 Bragg Blvd, Hope-Mills

Postal code: 28303

Phone: (800) 332-4269

Great people, great products, great prices!

CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and equipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Reviews:

Terrible customer service

The BMW 335i has fuel pump failure from the factory. It is a documented issue, therefore, addressed as a warrenty repair. My fuel pump failed on my 335i and I did not have a car to get to work. I called valley BMW to help with this problem and hit a brick wall. I was told that they could not do anything because of them being booked. No courtesy cars available and the wait was two weeks. The service rep told me, &quot... view more; hey guy, just rent one or go to lieth bmw." If this issue was taken seriously like corporation projected then I would of been taken care of immediately. Instead I was told to go somewhere else. I`m giving this dealer a one star because of their poor customer service and their inability to solve issues.

FoodcriticofSF / 4/4/2013