Maroon Kia / Sloatsburg, New York

Rating: ★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 2455 Hamburg Tpke, Sloatsburg

Postal code: 7470

Phone: (973) 839-1590

E-mail: lynne@maroonkia.com

STAY AWAY. This dealership is very dishonest. In 2009 we purchased a used vehicle. We were told that this car was ""one of their own"", they maintained the car from day one and it was stressed to us that this car was never in an accident. The sales person and the sales manager assured us that this was a car that was in pristine condition and since it never was in an accident it was worth top dollar. Shame on us.... view more We believed the people at Maroon Kia and did not demand a car fax (they told us that it was expensive to get one and that we didn`t need one since this was ""their"" car). We had never purchased a used car before (and stupidly told them that). We had problems with the car (which we later found out was due to the accident) soon after it was purchased and they told us that it was not their responsibility. We fixed the problems as they came up which cost us quite a lot of money. When we went to trade the car in, we went to another dealership and they immediately ran a Carfax and low and behold the car we bought from Maroon Kia was in a major accident a month before we were sucked in and bought it. The accident caused damage that has caused us ongoing problems which we have had to repair (on more than one occasion) at great expense to us. After we went back to Maroon and told them that we were upset that we were deceived and duped, the sales manager practically laughed in our face and told us that it was not their problem. We were willing to let them make it right and wanted to trade in this vehicle for one that was more suitable for our teenager. They offered us next to nothing for the vehicle they sold us less than 2 years ago (it has been repaired, is clean, free of body damage, etc...) because its value is greatly diminished due to the major accident that occurred a month before they sold us the vehicle! We paid top dollar for this used vehicle because they told us at the time of purchase that it was NEVER in an accident. There are so many dealers. Don`t deal with Maroon Kia in Wayne, NJ. They will dupe you, deceive you and then laugh at you because they took you for a ride...literally and robbed your pocket on the way.....

Upset123 / 7/26/2011

Very dismayed about what recently transpired in their service dept. I have purchased two Kias there and had both faithfully serviced by the same folks for years. I bought the second Kia just because of the wonderful service dept. Any issue I had with service was always taken care of right away by former svc mgr Brian. Brian was always there. The other front desk folks might work different days, but whenever I was ... view morethere, so was Brian. He was great. He showed me how to change the filter behind the glove compartment. I paid a lot of money for that filter and couldn`t afford to have them put it in for a lot of money more. And a tech let me watch him change out my brake light so when the other bulb went a week later I could do myself because I don`t have a lot of money to spend. Hey, if I could afford Mercedez Benz service prices I would have bought a Mercedez! They reminded me of when I first started getting Hondas when they were new and the service people treated you really well and showed you things to keep you coming back. Now when it is time for my car`s major service, I couldn`t get anybody in their service dept to get back to me with a price. I have to go 30 miles away to the only other Kia dealer I can hitch a ride to work from. I was shocked after reaching this other dealer that their price for svc was lower than Maroon even taking into account coupons and incentives I had for being a loyal customer there. I am very happy with my second Kia but afraid it will have to be the last because I cannot depend on getting good service close to home anymore.

sewti / 4/12/2011

I JUST FOUND OUT THAT THE OLD SERVICE MANAGER WAS FIRED! HE WAS THE ONLY GOOD THING ABOUT THAT PLACE. CERTAINLY THE GENERAL MGR AND OWNER DON`T CARE ABOUT ANYONE. WAYNE LIES. I`VE TRACKED DOWN THE PREVIOUS SERVICE MGR. (BRIAN DANIELL) AND WILL NOW BE SERVICING AND PURCHASING FROM HIM...WAKE UP GUYS YOU`VE LOST THE BEST THAT YOU HAD.

kialover / 1/7/2011

I have been using The Maroon Service center for 8 years now, and all I have are great things to say about them...They are the best out there by Far, and to prove it they have won #1 in Service Satisfaction two years in a row now. I would recommend this Service center to all...I have both a GM and a Kia and they have both been maintained by Maroons Service Center.and plan to keep it that way... Wayne, Jose,` and Miss... view morey are as Friendly and as Courteous as can be and have all been a pleasure to deal with and I recommend them to everyone..KEEP UP THE GOOD WORK Ron Shulman Oakland New Jersey .

Ronshulman019 / 3/26/2010

This review must have been written by someone from Maroon Kia. The service dept is the worst. After they ruined by car with their repairs I asked them if they ever reviewed the customer reviews on their website. 9 out of 10 reviews were about their service dept and they were all bad...written by dissatisfied customers like myself. They told me they would check it out. So what did they do? Instead of investigating why... view more so many people had so many negative things to say about them, they chose to instead erase all the reviews of the website and revamp the site. This is business at it`s worst. I don`t know how they stay in business but they will never touch a car of mine again!

123abc456def / 3/6/2010

Courteous Salespeople, Professional Staff, Excellent Service Department. A treasure on Hamburg Turnpike in Wayne! (And the cars ain`t bad either!)

KKLLAACCKK / 12/27/2007

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