B & M Upholstery / Glorieta, New Mexico

Rating: ★★★★

Automobile Parts & Supplies, Automobile Seat Covers, Tops & Upholstery, Automobile Customizing

Address: 1213 Calle De Comercio, Glorieta

Postal code: 87507

Phone: (505) 473-4290

Do not take anything you care about to this shop. Tano, the manager, will promise you the moon, but the quality of their work is seriously lacking. When I tried to point out the NUMEROUS issues, his response was "Well, we are all only human, aren`t we?". Perhaps so, but my dog could have done a better job. All I asked for was to have some vinyl repaired to make the seat look as it did before t... view morehe rip. He replaced much more than I had anticipated and when he mounted the headrest, he put the holes in 2" further forward so that the seat backs now have a 2" gap between the bottom and the back. His `reason` for this? "This is what happens when you put new vinyl with old fabric." He also got the head rest receivers in backwards, so now the head rest doe not clip in.... and all for `only` $200. To be fair and to update, I returned to the shop when Tano was not there. It turns out he is not the manager, though he holds himself out as such. The owner and his nephew were appalled at the quality of work and the condition of the seat. They fixed it straight away and had it back to me within 24 hours. I am very pleased with it now and the owner was very apologetic about the quality of the original work, indicating that they had been trying to teach Tano auto upholstery (he is apparently their home upholstery apprentice) but were having trouble doing so. Their work is very good, but BE CERTAIN to ask for the owner or his nephew to do the hands-on stuff.

PilotLawyer / 9/5/2013

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