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Alert Muffler Service / Fairacres, New Mexico

Rating: ★★
Auto Repair & Service, Automobile Parts & Supplies, Mufflers & Exhaust Systems
Address: 1505 S Solano Dr, Fairacres
Postal code: 88001
Phone: (575) 201-4641

No appointment needed.

Welcome to Alert Muffler & Brake Services.Alert Muffler & Brakes Services has been proudly serving the Las Cruces area with over 20 years experience. We offer a 1 year warranty on all our work and we work hard at providing our customers with reasonable prices. Our goal is 100% customer satisfaction.Alert can provide auto repair service on:CarsTrucksMotor HomesFleet Vehicles* Complete Diagnostic & Electrical ServiceMuffler Service:Exhaust System RepairsTube Bending InstallationDualsGlass PacksTurbosShocksCatalytic ConvertersWeldingStrutsBrake Service:Expert Repair on ABSAll Brake Systems We also provide and install Trailer Hitches:Receiver Goosenecks5th WheelCustomCall now or come by for an appointment.

Reviews:

After my experience with this place, I would say find somewhere else to do your work. I needed a custom exhaust made for an older 4WD and had purchased some hard to find O2 sensor bungs and other parts to supply Alert with parts for the rebuild, and thought all was good when I dropped off my vehicle. I got a phone call towards the evening about the pre and post-cat placement of O2 sensors, and became concerned, bec... view moreause the vehicle does not operate like that. When the vehicle was "ready" I was told that the O2 sensors were not hooked up. They were installed but not hooked up. Having the O2 sensors installed correctly was a major part of the rebuild work to me,and part of the job. To make this more frustrating one of the expensive O2 bungs was welded on in a way where sensor wires are now touching the down pipe, after I had to hook up the O2 sensor myself. If you had looked for the harness you would have found them and positioned the bungs correctly. So for what we agreed on as payment, I got incomplete work, and have to spend more time and money to fix what I understood to be part of the work agreement. The work also seemed rush, I understand there was a garge and lot full of cars that needed work, but I had to save up for nearly 2 months to pay for this job, and I expected it to be done right.
Pay-It-Foward / 4/14/2013

Alert Muffler & Brakes
Alert Muffler & Brakes strives to give every customer honest and reliable service, so naturally we are concerned that this customer was disappointed with us. Our recollection of this job was that customer had already purchased the muffler and that it was installed according to the customer`s specific instructions, not our own ideas about how it should be installed. Regarding the claim that we did unauthorized work o... view moren his catalytic converter, it is not our policy to perform any work on a vehicle without prior authorization. -- Dana Thurman, Owner, Alert Muffler & Brakes
AlertMufflerBrakes / 8/2/2008

The customer is always wrong?
They installed my Spin-Tech directional muffler backwards. It was a brand and design they aren`t familiar with, but insisted that they knew more about it than the manufacturer. They also ""did me a favor"" and switched my Jackson Racing catalytic converter for ""one with the right size inlet"" and didn`t give me the option to buy the new one so I could keep my old one. Chances are that the one they put in is lower... view more quality.
The sales person I spoke with WOULD NOT BUDGE on his decision when I told him I wanted the exhaust mounted the way the manufacturer specified when he called me. By the time I got to the shop to confront him in person, the work was completed, the car was already parked in their side lot and the engine was cold. I STRONGLY suspect they botched the job and made the phone call to cover their tracks.
cryocide / 11/8/2006

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