Brake Masters #176 / Laughlin, Nevada

Rating: ★

Auto Repair & Service, Brake Repair, Auto Oil & Lube

Address: 2370 Highway 95, Laughlin

Postal code: 86442

Phone: (928) 704-4222

We give you an Honest Brake!

Welcome to your local Brake Masters. ? We offer expert car care services, including oil changes, brake repair, flush services, alignments, and much more. ? Plus, Brake Masters prices cannot be beat. ? Since 1983, Brake Masters has given its customers an Honest Brake. ? We never recommend services that you do not need.

Reviews:

Worst experience ever. I paid the Brake Masters over in Kingman, AZ over $1000 to have my air conditioner unit fixed. It broke less than 18 hours later, even though I only used it for about an hour, and now they won`t work with me to reimburse my money. They tell me the repair is out-of-warranty because of something they never informed me of, so I have to eat the cost of the repair. Additionally, my engine rattles wh... view moreen I start the car and when I accelerate, which is a problem that did not exist before going to Brake Masters. Repeated calls, messages, and emails to customer service have failed, and their corporate office representative, Timothy Harphant, does not seem to care what the situation is -- he merely takes a strict, hardline no-refunds policy. They have asked me to have a different company (Timothy Harphant suggested FireStone) repair the car and to have them contact Brake Masters to compare notes. Also, they asked for their AC compressor to be removed and shipped back to them -- except I, apparently, have to pay for the cost of both the removal, as well as the shipping and handling. They would not tell me how much money they would give back if I returned the compressor, or if there would be any usage fees or restocking fees or anything similar. Considering my experience with Brake Masters so far, I would not be surprised if they tried to squeeze even more money out of me. I`m sorry, but these people are freaking crooks man!

ConwayYen / 7/10/2013