Paul Cerame Kia / Breckenridge Hills, Missouri

Rating: ★★★

29 years in Business

New Car Dealers, Used Car Dealers, Moving-Self Service

Address: 11655 New Halls Ferry Rd, Breckenridge-Hills

Postal code: 63033

Phone: (314) 838-2400

Great people, great products, great prices!

CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and equipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Categories:

New Car Dealers, Used Car Dealers, Moving-Self Service, Truck Rental, Trailer Renting & Leasing, Car Rental, Automobile Leasing, Wholesale Used Car Dealers

Payment:

discover, master card, visa

Open hours:

Mon, Wed, Fri, 8am - 9pm; Tue, Thu, 8am - 6pm; Sat, 9am - 6pm

Brands:

Lincoln, Motorcraft

Extra phones:

(314) 972-8129(314) 831-0200(314) 262-7070

Reviews:

I purchased my car roughly 5 months ago. My experience for the most part was ok. I had a new sales person Dominic who wasn`t very knowledgeable at no fault of his own (he is no longer with the dealership). I asked him questions that he wasn`t equipped to answer such as including my sales tax into my payment so he had to get his sales manager Brett who handled most of the negotiating. They did get me as close to the p... view moreayment I requested as possible, however, I do have a couple issues with them. As part of his sales pitch Brett brought up the student or graduate rebate. He was well aware of my financial situation so he definitely used that as a selling point telling me I would be free of having to pay daycare for a while. Bonus right? He told me the amount of the rebate was $750 however when I got over to finance I was told $500. I don`t understand how the SALES MANAGER doesn`t know the amount of rebates he using to bait people. I didn`t say anything to finance because if it`s $500, it`s $500 and there was nothing I could say to change that however I do feel they should honor what they tell people. That being said, I am still waiting to this day just to receive the $500. Brett left me a message a couple weeks ago saying the paperwork was initially filled out incorrectly and they didn`t find that out until 6 weeks later. The only reason they found it is because I called inquiring. I was told by another sales rep that it should only take 6-8 weeks. I don`t understand why after they found the error I am still without my rebate 5 months after my purchase. Clearly there is a lack of competence somewhere. I also mentioned that my sales tax was included in my financing. When I went to pay my sales tax the check was actually made out for too much which of course affects my note with them factoring in too much money for my overall financing. It was a huge inconvenience having to go back to the dealership and have them cut two seperate checks; one to me for the difference and the other to the DOR. Again I`m not sure how that happens or where the incompetence lies. Lastly, the car itself had an issue within a couple weeks. It wasn`t anything major, just cosmetic but nevertheless something I should not have had to deal with. The driver`s front seat stitching busted exposing the airbag. That took a couple months and multiple back and forth trips to the dealership to get repaired. They thought at first they could just stitch it back up but as time passed with nothing being done of course it only got worse and they ultimately had to replace the seat cover completely. Overall, the inconvenience I have experienced with this place is what has resulted in them not receiving a 5 star rating from me. I was counting on the money to buy my daugther`s fall/winter clothes and I am still waiting for only God knows how long. All the dealership can say is I will get it. Really...thanks I guess. Everyone says how nice they are and that much is true but being friendly doesn`t make up for everything else!

tlindsey / 10/10/2013

Excellent

Top rate - first class dealership. Would advise anyone to shop here! :)

WhistleBlower12 / 9/9/2009

Great Buying Experience

I purchased a new Ford Escape from Paul Cerame Ford yesterday and I can say that it was the best experience I have had in purchasing a car. The internet response was fast with a fast quote on the vehicle I wanted. The experience was without pressure and was more of a "we are here if you need us" approach by their sales staff. They were professional, helpful, and were very nice. The negotiation for my trade-in was unb... view moreelievable. I had done research using used car pricing tools (Intelliprice / Kelly Blue Book) so I had a fair and reasonable market figure in mind - and that is what I told them I would like to have. They accepted that without the typical back and forth that can be very annoying. That is a sign of respect for customer intelligence and that they value our time. And check this out - there was no doc fee!! Everyone adds those on and they can be up to $250. I was $0. I have never seen that and it was really refreshing. I would highly recommend this dealer to all serious Ford/Mercury buyers that don`t want the hassles. Thanks you Tony Cerame and Tony Lee for a great experience.

RT0633 / 7/17/2009

RUDE

do not follow through with what they say they will. there are more professional people to deal with.

mixDrink82 / 1/23/2009