Rosenthal Chrysler / Forest Heights, Maryland

Rating: ★★

Auto Repair & Service, New Car Dealers

Address: 3400 Columbia Pike, Forest-Heights

Postal code: 22204

Phone: (888) 601-3826

Caring for Your Car

Auto Glass Outlet is locally owned and has been in the industry for over 20 years. We have grown from a single-shop location into an auto glass industry leader in the Washington, DC metropolitan area, with multiple service locations and warehouses throughout the area. We specialize in auto glass repair and installation, servicing thousands of windshields each year. Our technicians are well trained, certified professionals that ensure you will receive a factory perfect installation with guarantees against leaks and stress cracks. Our customer service team provides prompt, courteous service in coordinating the glass repair and replacement process for their customers. We also recognize another customer-your insurance agent. It is to your advantage that you use an auto glass company that has the respect of the insurance industry. Our goal is to make sure you are a happy and satisfied customer. Trust Auto Glass Outlet`s experts with your auto glass needs. Contact us today! Our Mission: To provide the best service, value and finest quality auto glass repair and replacement solutions at the most competitive price.

Reviews:

Excellent Jeep Service Team

Eventhough this dealership is out of the way for me-I will continue to use them for any necessary repairs, oil changes, etc. The service team was excellent. Not only did they get me in the next day to fix three windows, they called me continuously to let me know the status of my car. When it was finished, the staff was super courteous and professional-joking with me, yet explaining thoroughly what was done to my car.... view more I was greatly relieved that Rosenthal Jeep could take care of my future needs. I had gone to another local jeep dealership and never been so discouraged in my life. Thanks to Rosenthal, my confidence has been restored in Jeep.

jca1214 / 7/2/2008

Save time and stay away

I am constantly incensed after dealing with these people. Having had my vehicle for little more than a month, it spent a good deal of that time at their garage. This is due mainly to their poor communication skills, uninvolved after-sales group, and inattentive technicians. Customer service truly is a foreign concept with this troupe. Within the 1st week I had 4 outstanding problems with the vehicle. All of whic... view moreh I had noticed at purchase and was told would be corrected in a day. Two weeks later and having taken a few days off from work, only three had been corrected. Dealing with Rosenthal has been a lesson in self-control and logical reluctance. And the problems continue. . . So save your time, money and dignity - don`t bother.

garyt64 / 1/3/2006

Multiple chances, they strike out each time

Our realtor relayed a story that should have kept us from Rosenthal. However, figuring that every story has two sides, we tried their service department for our Chrysler, ended up taking it to Koon`s Dodge (great service, BTW). Slow learners, we went back to Rosenthal to test drive a car. Waited over an hour while they tried to jump start any of the Cruisers. Made an appointment to test drive the following day, same... view more problem, another 90 minutes wasted. Made yet another poor judgement & bought a car from their Gaithersburg location. Didn`t pass Virginia inspection, wasted another three hours trying to get a resolution that didn`t involve taking time off work. Giving up, will take to another dealer & pay for rental. Just sorry that we didn`t listen to our realtor.

arlingtonian / 10/29/2005