Benishek & Duffy Auto / Brimfield, Indiana

Rating: ★★

24 years in Business

Automobile Body Repairing & Painting, Automobile Parts & Supplies, Auto Body Parts

Address: 8711 N Industrial Rd, Brimfield

Postal code: 61615

Phone: (309) 693-3444

Automobile Body Repairing & Painting, Automobile Parts & Supplies, Auto Body Parts

Mon - Fri 9:00 am - 5:00 pm

I have used Benishek & Duffy on several occasions from minor to major repairs. We have 4 drivers in our family, so things happen. I have nothing but praise for the quality of work I have received. Yes they are on State Farm`s preferred list, and I love it. Take it in, get the estimate, schedule the work, drop it off , pick it up and pay your deduct ......no questions asked. I have used other repair shops... view more in the area......none of those hold a candle to Benishek & Duffy. The staff has always treated me with respect and professionalism. I would recommend them to anyone.

hifi63 / 3/10/2012

run fast....yet they are on State Farm`s "select" service list and D`s Paint & Body Shop on Pioneer parkway is NOT! (D`s in the Heights IS, just not the Pioner Park location)

charles99888 / 1/11/2012

I was appalled at the level of customer service I received when trying to get an estimate for repairs. First, the employee who answered the phone when I called was off-putting and rude. Not friendly and helpful, as one might expect. He made it sound like I was wasting his time talking to him over the phone, and told me that I needed to bring it in. Fine. I brought it in a few days later, and was treated even worse! T... view morehe employee who helped me (Steve Roberts) greeted me with a Can I Help You? without a smile or eye contact or even looking at me directly. Instead, he sighed and acted inconvenienced when I told him I needed an estimate. He followed me out to the car, lecturing me on the damage and what it was going to take to fix the car, and when I asked for separate estimates for each of the items that needed to be fixed ( this is what the insurance company had required) he flipped out and told me I was wasting his time. I would like to point out that no other customers were there, and I had found him sitting at his desk doing nothing when I walked in. He grumbled and complained about writing the estimates the entire time I was there, was nasty to me when he asked for my information, and finally said "Here. " and thrust the paperwork at me when he was done. No thank you or goodbye or anything. I have never been treated so poorly by someone who could have made several thousand dollars off of me. After going over the estimate in the car, I figured out why he was so crabby. He KNEW there was no way I`d give him my business with those prices! I went to get three other estimates in town, and all of them came in much lower than the one I received from Duffy and Benishek. In fact, the one that I ended up going with was about half price- a thousand dollars less (from Maaco). Also, the employee from Duffy and Benishek had told me that I would need to replace the entire back panel (to fix a very small dent). I was told by every other place that it could very easily be hammered out, and that replacing the entire panel was ludicrous. I would advise going here if you would like to be treated rudely and love to waste your money.

PeoriaReviewer / 9/31/2011

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