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Pep Boys Auto Parts & Service / Rockdale, Illinois

Rating: ★★★
Automobile Parts & Supplies, Automobile Accessories, Tire Dealers
Address: 1824 W Jefferson St, Rockdale
Postal code: 60435
Phone: (815) 744-0150

Pep Boys Does Everything For Less

Pep Boys retail and service location offering a wide range of car parts and accessories, from brakes to electronics and car care, as well as auto repair and services, including oil changes and tires.


The worst service I`ve ever received.
Advertised an oil change as 14.99 in their parking lot. I told the cashier that I wanted that oil change. He said it would be 14.99 after a rebate and that it was normally 28.99. He took my order and told me he`d call me when it was finished. When I went to pick up my vehicle. When I came to pick it up, they didn`t even have record of my having gotton an oil change. I wish I would have just taken my vehicle. B... view moreut they asked the mechanics and yes I had received one. So they wrote out the paperwork. I was astonished to find that it came up as 39 dollars with tax. The female night shift cashier immediately began arguing with me about it, and told me to talk to the manager. I did talk to the manager, he was very quick to try to remedy the situation. He said he knew which sign I was talking of. He told her to override it and just charge me 14.99. She insisted on arguing with him about it then. And talking about how the day shift people were "half a**ing it". THEN HE DISSAPPEARED AND I WAS left with this insane cashier. All of this was so absurd. FINALLY she rings me up and says "19.97". I look at her and say..."You are charging me 3 dollars in tax?". She says "there is a 2.60 service charge". Frustrated and tired of standing there, as there was a line of people now all waiting for her to just RING ME UP like the manager told her to. I finally just surrendered to it out of exhaustion of arguing with this irrational woman and swiped my card. However, she insisted on making me agree with her before I was able to complete my purchase and would not continue to check me out. I told her I didn`t want her explanation I was done and just would pay the extra amount. I asked her to please ring me out. She refused to push the damn button so I could sign my receipt and leave the store and continued arguing with me. I asked her a second time to please let me sign my receipt. I finally asked the person standing with me to sign for me because I had to walk out of the store as I could not argue with this woman any more and was on the verge of crying out of anger and frustration. time you see a sale ad that sounds too good to be true at PepBoys - well don`t go to the one on Jefferson they will do whatever they can to just rip you off a little - and that crazy cashier - she is nuts. She has no common courtesy and uses her job to screw with people. I think she enjoyed upsetting me. Well I hope this gets back to her cause I`ve never had a cashier keep me in a store and not let me pay so that she could keep arguing with me...WHILE THERE were customers waiting in line? What kind of person does that...I am not going back there.
echo_fem / 8/24/2008

So Nice
I came in here because my headlight went out and my husband was at home and not answering. The nicest guy came outside to look at the headlight to make sure I got the exact one. What a friendly staff.
hawaiianpattie / 12/20/2007

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