Top Notch Auto Brokers / Lakemoor, Illinois

Rating: ★

Used Car Dealers

Address: 2111 N Rand Rd, Lakemoor

Postal code: 60074

Phone: (847) 202-9500

Auto repair specialists.

Diehl Auto Repair Service is an automotive repair service located in Lisle, IL. We believe that in the automotive repair world there is nothing more important than our customer?s satisfaction. Our local car mechanics will take the time to listen to you, diagnose the problem, and then explain exactly what is needed to make the repairs. We understand that for some people car repair can be an intimidating process, and that is why we want to provide you with all the options before you make an informed decision. Diehl Auto Repair can fix and service: ?ˆ? Brakes ?ˆ? Tires ?ˆ? Emissions ?ˆ? Wheel alignments ?ˆ? Transmissions ?ˆ? Electrical systems ?ˆ? Domestic and foreign cars Our car technicians here at Diehl Auto Repair work to get your vehicle ready as soon as possible. We promise to give you the right solution for your automobile. Call Diehl Auto Repair today!

Reviews:

***Avoid this place! *** $599 down? Nope, slick marketing as it only applies to the older model, lower priced vehicles. The manager, "Robert" is unprofessional, dishonest, & needs anger management. Our post buying experience has been a nightmare! There are plenty of used dealers along Rand that are more honest, & professional. We had a decent experience initially the day of the sale, R... view moreobert, the "Manager" is a typical used car salesman, full of smiles & handshakes, (ok, whatever `buddy"), & we bought what appears to be a nice used vehicle for a decent price. We had asked for a 2nd key that day, ($75-$100 from Nissan dealer), & was told "no problem" by both a salesaman, Hugo, along with, yes, slick Robert the "Manager". The honeymoon ended that day...... Now 2 months later, it appears that it really is a problem.. Today we stopped in to make a payment, & inquire as to why my wife, & I have sent emails/left vmails, & yet received no communication in 2 months regarding the 2nd key. Messages regarding finance info, but no key. Along with the mysterious $599 "Supplemental insurance" fee, that when I asked the day of the sale, Robert gave some goofy store about how our full coverage might not cover everything? Cmon man, it`s full coverage from a good insurance company. Again....Really? I had the "pleasure" of dealing with Robert today, only this time around his attitude was condescending, rude, & unprofessional. Dipping into his bag of tricks, I was told the "key guy" had been sick (really? 2 months??), & that he did not know the schedule of that person. So I asked, how do I get a duplicate as you promised? Unbelievably, "I don`t have an answer" I was told, by Robert. What??? Seriously man?? That`s not what we were told when we purchased the vehicle. As I inquired about no communication the past 2 months,the failed promise of the key, & basically lying about not receiving emails/vmails, he started to raise his voice and told me leave, and to go to the Nissan dealership. A couple of other things that they were not upfront about during the sale, but you get my point. As professional, college educated, small business owners, we have a complete grasp of the importance of solid customer service. I would never treat a client the way we have been treated, Ever. It`s about respect, & the ability to not only promise, but more importantly, follow through, & deliver. It comes down to character, & who you are. What an unprofessional, shady, experience that this has become, they obviously had numerous opportunities to follow through as promised, & yet,it turned it into a complete fiasco. In retrospect, it was our fault for walking through the door. Next time............someone reputable, & honest.

MiikeP / 8/14/2013