Ackerman Toyota / Brooklyn, Illinois

Rating: ★★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 3636 S Kingshighway Blvd, Brooklyn

Postal code: 63109

Phone: (314) 351-3000

Horrible service durring and after the sale. I purchased a vehicle from this dealership 6 years ago and without telling me the dealership loaded the contract with GAP insurance ($600+) I didn`t want or need. After contacting them and Toyota they removed the insurance. I found another vehicle there that I really liked there and against my better judgemant tried to purchase it. Durring the deal they tried loading an ex... view moretended warranty into the deal without telling me even though I already had a Certified Warranty that can with the vehicle. I tried to buy the car (paying what they were asking, $27k) and had more issues than I though was possible. (1.) The emissions paperwork was missing when I picked up the vehicle. The salesperson called and asked me after signing if I had signed the warranty paperwork, that it was also MIA (2.) I got a call two weeks later from a gentlemen in Baltimore telling me he had my contract, title, credit app. and my wife and my personal information laying open on his desk and didn`t know how it got there. The GM told me it was the company between them and the credit union, and I should call and talk to their manager. He didn`t think this was an issue. (3.) The contract ended up having the wrong VIN number on it. I tried to get the vehicle insured and my insurance company told me it was wrong over the phone. (4.) The contract had around 1,500 less miles than the vehicle actually had on it, negating part of the Certified Warranty. The GM Brian Hacay told me "an owner had taken the vehicle out and the finance manager didn`t get the miles off the vehicle when he actually wrote the contract". They had the vehicle for a week after I agreed to buy it (over the week of the 4th of July). (5.) I told them I would bring the vehicle back, but they had already sold my $5,500 trade in. The GM told me I would have to deal with the credit union and told me the loan had gone through and the VIN had been corrected, but that was an out right lie, since I was holding the loan paperwork in my hand and it was indeed wrong on the loan also. Brian Hacay, their GM, then left a voicemail offering to do some business with my employer to "help me out on my end". I filed a complaint with the Attorney General and the BBB. The loan was cleared shortly after I filed the complaints with the AG, but I am still out the money on my trade, waiting for the AG to work this out. These guys are as bad and as shady as they get.

JonO_STL / 10/20/2012

Couldn`t have been a better car buying experience. Our salesman was not at all the typical car salesman. He was not pushy and helped us figure things out. We were in town for a visit and decided to look at their lot out. We had been shopping for a vehicle for a few weeks already with no good luck. They are far from home, but I will definitely drive back their for future needs. Thanks

Blare1 / 6/19/2012

This was the most pleasant car buying experience I`ve had yet. Our sales rep greeted us right as we walked in and listened to what we were looking for. When we got back from the test drive he had several cars pulled up that met our criteria.

donn863 / 5/23/2012

Darwin really helped me find the right car for a price I could afford. After all the paperwork was finished they still came out a showed me all the gadgets the car had to offer and how to work them. I was very pleased with my experience here.

ashtonaa629 / 5/21/2012

The evaluation process for our trade was very quick. The sales rep presented us with an offer on our trade that was more than we had hoped for and offered a price on the new truck that was extremely fair. There was no back and forth meetings with the sales manager, etc. Their first offer was what we were expecting after doing research. It couldn`t have been smoother.

curtis159 / 5/14/2012

I had a couple of tire situations where I just assumed I would have to get 2 new ones, but they were able to fix them and save me a ton of money. Which is good, because I truly didn`t have it at the time.

briann726 / 4/25/2012

I bought my first car from Jerry and now it`s been 5 years. I`m came back to purchase my second car! They have a great selection and decent prices. Thank Jerry!

mjennyfer40 / 4/18/2012

I had a great buying experience here at Jerry`s dealership. I bought a great Corolla and I couldn`t be happier.

tcare14 / 4/3/2012

I bought my first car from Jerry Ackerman Toyota and now it?ˆ™s been 5 years, I`m coming back to purchase my second car!!! They have a great selection and decent prices!!! Thanks Jerry!!!

luisumberla / 2/20/2012

My husband and I compared the price of every single (new) 2011 Toyota Prius in town, and the one offered at Ackerman Toyota was the lowest by far. It was significantly below the MSRP and, according to the US News and World Report`s ""Best Cars and Trucks"" section, much less than what most people pay for a new 2011 Prius. I was a bit suspicious at first, thinking it *had* to be a demo car or there had to be some unpl... view moreeasant surprise at the end, but the car only had eight miles on it, and the price quoted was the actual price we paid in the end.

The sales part was a completely straightforward & honest process, and the salesman was very thorough about explaining how the Prius technology worked. I cannot say enough good things about the finance department; the finance manager helped us qualify for a 0.0% interest loan with Toyota Motor Credit that we did not qualify for at all on paper. Very, very nice people at the dealership.

aquariuslaw / 2/18/2012

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