Maitland Auto Collision / Winter Spgs, Florida

Rating: ★

Auto Repair & Service, Automobile Body Repairing & Painting

Address: 1221 Minnesota Ave, Winter-Spgs

Postal code: 32789

Phone: (407) 628-1117

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Your Plant City NAPA carries a wide range of parts for cars and trucks, tools and equipment, as well as hard to find items for heavy duty, marine, farming and agriculture. Stop in today.

Reviews:

Please make sure you ask all questions, before you leave your car on their property. The story is I was in a car accident and I wasn`t at fault, but I was having the most difficult time trying to get things resolved with the person that hit me. Once AAA arrived to take my car to my personal mechanic the AAA driver requested and strongly recommended I allow him to take my car to Maitland Auto Body, because they were A... view moreAA certified. After much convincing I allowed him to take it there. I was promised by the tow man as well as Maitland Auto Body that they provided "FREE ESTIMATES"! However, later to my surprise I was informed there was a $30.00 storage fee plus tax at the entrance of the car into their garage. When I explained to the lady who answered the phone how disappointed I was for not being informed after repeatedly asking if there were any fees; she laughed and said well we also charge a $250 admin fee, but we didn`t charge you that today. Never did I receive an apology or any empathy. Customer service is key and unfortunately in today`s society people lack those skills tremendously. Often people forget without customers they would not be working, because they would not have anyone to serve. Did I forget to mention they called me a hour before they closed and stated there would be an overnight fee if I didn`t get out by close of business? Meaning they only allowed me less than a hour to get a tow truck back out to their facility per my car was not driveable!!!

sparklingsunshine13 / 7/17/2013