Bill Ray Nissan / Mid Florida, Florida
Rating: ★
New Car Dealers, Used Car Dealers
Address: 2724 N US Highway 17 92, Mid-Florida
Postal code: 32750
Phone: (407) 831-1318
Service is our best part.
It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.
Categories:
New Car Dealers, Used Car Dealers
Payment:
discover, master card, visa
Open hours:
Sales Hours Sun: 1100 - 1900, Mon-Fri: 0830 - 2100, Sat: 0900 - 2000|Service Hours Sun: 0000 - 0000, Mon-Fri: 0730 - 1800, Sat: 0900 - 1700
Brands:
Nissan
Reviews:
DO NOT BUY FROM BILL RAY
My wife and I bought a new 2009 Nissan Altima from Bill Ray in November 2009. At the time we were never offered GAP insurance by our finance manager (Phil Copeland). I had called my auto insurance provider to see if we could purchase GAP insurance for our new car. Geico does not offer GAP insurance and informed me to call the dealership that we purchased the car from because they should be able to sell us GAP insuran... view morece. I originally spoke to Hector, who informed me that he was pretty sure that I had to have purchased it at the time of the sale but that he would have a finance manager call me back. He then offered to sell me an extended warranty, which was not what I had called about and I never even mentioned a warranty. I gave him my name and number and waited for a finance manager to return my call.
No one ever called my back so I called the next day and spoke to Phil Copeland, who just happened to be the finance manager we dealt with at the time of purchase. He told me that we were never offered GAP insurance because we put too much money down for the down payment. He also confirmed that we were never offered it at the time of purchase, however he claims that we signed something that said we declined it along with the extended warranty. Now I clearly remember him offering us the extended warranty, but at no time did he ever offer us GAP insurance. He also asked me if we had been in a car accident with the vehicle, which is totally irrelevant to the conversation. The only reason that I can think why he would ask me this is that he thought we were trying to commit insurance fraud and do something illegal. Thanks for the insult Phil, I appreciate it very much!
To make a long story short, we are not eligible to buy GAP insurance now since we already bought the car and they were not willing to do anything for us besides give us a very poor apology in my book. I felt that the customer service I had received was unacceptable, so I called back later that day and spoke to the general manager, Michael Frank. Right from the beginning, Michael had an attitude and became very defensive as if I was completely 100% in the wrong. He did not even offer an apology on behalf of his staff and how I was treated. Instead it was ""well let me research this and I`ll get back to you shortly."" Well surprise he never called me back and I was the one who actually had to call him the next day to see if he found out anything for me. He said that there is nothing they can do for us and that I should go Google ?ˆ?GAP insurance?ˆ? and find a provider that way. That`s some great customer service right there. He also said he spoke to Phil who told him that I did not know anything about the purchase of our car and that I had asked him what our interest rate on our loan was. That is another blatant lie, and I am very insulted that they treat their customers as if they are stupid and do not know what they are talking about. I informed Michael Frank that he should Google ""Bill Ray Nissan"" because there are plenty of negative reviews and upset customers out there who have plenty of complaints regarding the overall service they have received from Bill Ray. His response was that you can`t please everyone.
So if you want to be treated like crap by an unprofessional company that lies, then by all means feel free to go to Bill Ray. They definitely do not believe in the old saying that ""THE CUSTOMER IS ALWAYS RIGHT!"" I for one will be taking my business elsewhere even though I bought my car from them (which I am currently regretting, not that I`m not happy with the car but the fact that I gave Bill Ray my money).
No one ever called my back so I called the next day and spoke to Phil Copeland, who just happened to be the finance manager we dealt with at the time of purchase. He told me that we were never offered GAP insurance because we put too much money down for the down payment. He also confirmed that we were never offered it at the time of purchase, however he claims that we signed something that said we declined it along with the extended warranty. Now I clearly remember him offering us the extended warranty, but at no time did he ever offer us GAP insurance. He also asked me if we had been in a car accident with the vehicle, which is totally irrelevant to the conversation. The only reason that I can think why he would ask me this is that he thought we were trying to commit insurance fraud and do something illegal. Thanks for the insult Phil, I appreciate it very much!
To make a long story short, we are not eligible to buy GAP insurance now since we already bought the car and they were not willing to do anything for us besides give us a very poor apology in my book. I felt that the customer service I had received was unacceptable, so I called back later that day and spoke to the general manager, Michael Frank. Right from the beginning, Michael had an attitude and became very defensive as if I was completely 100% in the wrong. He did not even offer an apology on behalf of his staff and how I was treated. Instead it was ""well let me research this and I`ll get back to you shortly."" Well surprise he never called me back and I was the one who actually had to call him the next day to see if he found out anything for me. He said that there is nothing they can do for us and that I should go Google ?ˆ?GAP insurance?ˆ? and find a provider that way. That`s some great customer service right there. He also said he spoke to Phil who told him that I did not know anything about the purchase of our car and that I had asked him what our interest rate on our loan was. That is another blatant lie, and I am very insulted that they treat their customers as if they are stupid and do not know what they are talking about. I informed Michael Frank that he should Google ""Bill Ray Nissan"" because there are plenty of negative reviews and upset customers out there who have plenty of complaints regarding the overall service they have received from Bill Ray. His response was that you can`t please everyone.
So if you want to be treated like crap by an unprofessional company that lies, then by all means feel free to go to Bill Ray. They definitely do not believe in the old saying that ""THE CUSTOMER IS ALWAYS RIGHT!"" I for one will be taking my business elsewhere even though I bought my car from them (which I am currently regretting, not that I`m not happy with the car but the fact that I gave Bill Ray my money).
UFMintz / 2/19/2010
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