Recovery Room Clermont / Gotha, Florida

Rating: ★★★

Automobile Body Repairing & Painting

Address: 12635 US Highway 27, Gotha

Postal code: 34711

Phone: (352) 394-5440

Service is our best part.

It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.

Reviews:

My son and I had a very good experience with the Recovery Room in Clermont, FL. My son`s car needed $5000 worth of repair from an accident. He was headed to Europe in 2 days and would be without phone service for 2 weeks. So I (his mother) was left with the task of taking care of the situation. Dave was wonderful! He went above and beyond to keep me informed of the progress of the car. He called every 2-3 days with ... view morean update. The receptionist was also very kind. It took the full 2 weeks to fix my son`s car, but it was worth it! I would highly recommend this company and location! They worked with the insurance company and made the worst situation seem easy!

deb.yurkanin / 3/31/2013

I`d have to go a long way to have better customer service...

From the moment I contacted Recovery Room, I sensed my 2010 Merc Milan and I were in the best of hands. Despite being terrifically annoyed with damage done when someone backed into me in a left turn lane at a traffic light in Orlando, I found the staff at RR comforting, pleasant, efficient, knowledgeable, friendly, humorous and above all concerned for my safety. From start to finish, each and every member of the staf... view moref continued to reassure me my problem would be remedied and it was in a timely fashion, with a wonderful detailing cleaning done that left me smiling. Lastly, as I began transferring ""my life"" from the rental back into my newly repaired car after the agency closed for the day, two staff members leaving the lot offered, on separate occasions, to remain until my many possessions were rearranged. Again, this type of service with a smile (and protection) is much, much more than I expected. Hooray for you all!

Lu Jo / 2/16/2012

Recovery Room In Clermont

I had some repair done to a Lexus, at the Recovery Room in Clermont, during the week of 6/27/11. After talking to the manager and going over the damage and repair of my vehicle the manager took the time and walked me around the rapair shop. I was very impressed with the manager`s professionalism and his knowlege of the job. The vehicle was ready that same week, just like he said. When I picked up the car, the car had... view more been cleaned inside and out and looked better then when I dropped it off.

HC Fire / 7/4/2011

STAY AWAY FROM THIS PLACE!!

They seem very disorganized!

I have had my car there for over a month now and they have backed up my finish date 3 times and counting. They also lied to my insurance company saying I didn`t sign off for repairs for 1 week. What they didn`t say is they didn`t even look at the car the first week. It appears they aren`t very honest and I have heard similar reports since then from my piers. I recommend staying... view more far away from this place!!! I have also heard from others a little too late that the work is very shoddy.

Rayven / 1/4/2011

They don`t seem to know what`s going on.

Had my car taken there after an accident because that is where my insurance company sent me. The couple times I have talked to them about my vehicle they seem disorganized and confused as how long it will take to fix and how much it will cost when I come to pick it up. Hop they are better at body work than administrative details.

Jan Hyndman / 10/25/2010

Terrible Customer Service

I went to the Recovery Room for an estimate for some body work. The person taking my information was very grumpy and acted like I was bothering him. I didn`t have all the required information and he made me feel stupid for not having it. They promised they would call the next day. Well it`s been five and have not heard a word. I would take my business elsewhere as I did.

gatorlover24 / 11/15/2009