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Hendrick Honda Daytona / Daytona Beach Shores, Florida

Rating: ★
28 years in Business
New Car Dealers, Used Car Dealers, Automobile Leasing
Address: 330 N Nova Rd, Daytona-Beach-Shores
Postal code: 32114
Phone: (386) 253-4478

Where you`ll always travel in style!

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New Car Dealers, Used Car Dealers, Automobile Leasing
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Open hours:
Mon-Fri 9am-5pm


I understand the need of a business to make a profit, but it is deplorable when a business chooses to do so by lying and creating problems for them to solve at the consumer`s expense. We have just had our third experience of outright deception by Hendrick Honda and we will never go there again. The first time we went for service after they bought out Jon Hall, they told my wife she needed a headlight restoration on o... view moreur 2005 Honda Odyssey. I had restored the headlights 3 days before our oil change. They were crystal clear. They also told us we needed a new high level brake light bulb. They wanted $45 to replace a bulb which retails for $7.99 for a pair. The original bulb was not burned out and continues to work today. Our second visit they up sold my wife by telling her the water pump was a "consumable" and needed replaced at a cost of almost $800. The OEM kit, including all belts and seals, costs $200 online and is fitted in less than 1 hour. 3 days after this service, the battery in the car died. They had charged us for a battery condition test at the service and had checked it green when it clearly was almost dead. Yesterday we went in for an oil change. They advised us that the CV boots were beginning to perish (reasonable enough) but they told us that the entire front axles needed to be replaced because of this. A quick check on line followed by a visit to an independent garage demonstrated this was a complete and utter lie, the axles were fine, cv joints fine and that the cv boots actually had a good year or so on them. At most we needed a grease job. Hendrick Honda Daytona`s service department are pathological liars. Nancy was our service advisor and she never failed to try and rip us off. We caught a few things, I haven`t mentioned all of the unnecessary work I stopped, but I know they did manage to screw us out of several hundreds of dollars dishonestly. We`ll never go back and I would suggest nobody else goes there for service on an out of warranty vehicle. Theresa`s Garage, less than a block north on Nova seems honest, is reasonable and stands by their work. They also do free estimates.
paulm143 / 8/17/2013

This was my first visit to Hen...
This was my first visit to Hendrick Honda of Daytona. I needed an oil change and filter and some recall work done on my car. When service is done on an auto, it supposedly goes through a multi-point inspection. The inspection resulted in an estimate of $354 of additional work that was needed on the car. Funny how they found this work needed to be done, but FAILED to make sure there was correct air in my tires. A... view morell 4 tires had around 15 pounds of air instead of the recommended 32/30 PSI for the tires. Once I told them that I would think about the additional work and advise them later, they apparently had no more interest in me as a 1st time customer. Every other Honda Dealer that I have been to always vaccumed and washed my car and treated me as a valued customer regardless of the work being done. This is the first time that I have had a bad experience at Honda. I will not be back to this dealership...they lost me as a customer.
nelsonjr / 1/14/2012

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