Toyota Certified Service Center at Capital Plaza / Fort Mcnair, District of Columbia

Rating: ★★

Auto Repair & Service, Automobile Body Repairing & Painting, Auto Springs & Suspension

Address: 6100 Annapolis Rd, Fort-Mcnair

Postal code: 20784

Phone: (301) 772-4164

Service is our best part.

It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.

Reviews:

Get a detailed written estimat...

Get a detailed written estimate that includes all discounts before you have work done here & confirm your appt. in writing & ask them to confirm in writing that they have the parts for the repair. I took my car for a diagnosis & said that I would come back for the repair the next day onWed because of a 20% off coupon. I confirmed this with Greg Morton. I also confirmed with an online appt citing the repai... view morer and the coupon. When I arrived their computer system was down for 45 minutes so they had to manually check the availability of every part & the price of everything. After the wait, Greg alleged that he told me the part I was coming for was not in stock. That was a lie, plus I had confirmed my appt for this part & day in writing. When Greg wrote up my bill he lowered the 20% off to 10% & claimed he told me about it on the phone. That was a lie. In fact, he had just written me a tune-up estimate while I was there that included a full 20% off all labors and repairs, just as he quoted on the phone for my current repair. If the manager had not adjusted the price I would have given the place one star but I was very disappointed with the dishonesty of the service rep. On top of it all, the cashier/receptionst was tacky & rude. She was making audible nasty comments about customers to other customers. An overall bad experience.

thinking1 / 8/16/2012