Executive Jeep Nissan / Middlebury, Connecticut

Rating: ★★★

41 years in Business

Auto Repair & Service, New Car Dealers, Automobile Body Repairing & Painting

Address: 900 Universal Dr N, Middlebury

Postal code: 6473

Phone: (203) 239-5371

E-mail: customercare@executivenissan.com

Automobile Body Repairing & Painting, Auto Repair & Service, Automobile Parts & Supplies, New Car Dealers, Used Car Dealers

financing available, check, all major credit cards, debit

Mon - Thu 8:00 am - 8:00 pmFri - Sat 8:00 am - 6:00 pm

Chrysler, Dodge, Jeep, Nissan, Ram, Sebring

English

Ron Moss & Mike Jones were excellent in helping me purchase my new Rogue. They explained everything. Ron Moss pushed so I can get the car

crystalw2039157288 / 4/7/2012

The best dealships I have ever been at when I bought my first car I dealt with al colin who understood my situation from having bad credit and they never turn my down thank you now my credit is good and now I just bought two new car I will always buy my cars from executive thank-you al and Kyle

luis santa / 4/5/2012

Executive Jeep Nissan is top notch! You walk in and your immediately welcomed. The staff was so friendly and accommodating. By the time I walked in, looked at the Jeep Liberty and came back from my test drive with Dan - Scott was getting off the phone with the bank with my approval. They are the best dealership I have ever dealt with! I highly recommend them! Amy Grey

AMYGREY / 3/27/2012

I`ve been purchasing cars through the Executive Auto Group chain for the past 6 years and each time, my experience with the staff has been pleasurable. My sales consultant, Don DeGennaro is a seasoned professional, alway curtious, and I`ve never felt pressured to buy -- which is why I`ve returned over the years. I`ve recommended family and friends to Don and to the Executive Auto Group chain in the past, and will c... view moreontinue to do so.

Reneeanne / 1/9/2012

Don`t waste your time they are shaddy and have poor quality vehicles. I left here and went to Napoli and was treated much better...as if they wanted to sell me a car unlike Executive where they are all pushy salesmen trying to make you spend extra.

CT20388 / 11/10/2011

My wife purchased her vehicle in 2008 with 28K miles on the odometer we where haggled to purchase the extended 60K mile warranty that was explained to cover us up too 88K miles but this isn`t the case. Easy Care which covers that extended warranty only covers 60K total and not an additional 60K on the odometer reading so we only had 32K miles coverage. The finance manager Jeff told me over the phone that the customer... view more service at Easy Care where idiots and didn`t know what they are talking about and that he would contact them and get it straightened out. Then he calls my wife and says that the terms changed in 2008 before we purchased our vehicle and our car is no longer covered and we are at 82K miles with no coverage and a bad transmission. Thanks for working with the integrity and great customer service Executive Jeep, North Haven, CT!!! Buyers beware of terms and conditions before purchasing an extended warranty!!!

JMarch / 6/5/2011

My wife and I purchased a 2009 Murano fully loaded with the Technology package, extended warranty, etc. at Executive Nissan in 2008. Our initial services were competent, however as part of our purchase we were promised 8 replacement tires. As the tires on the Murano in this configuration are pricey, this equated to roughly $2,000. This was one of the reasons we decided to go with Executive. The salesman promi... view morese was explained as follows: "When the time comes to replace your tires, we will provide them at no charge if you have all your services done at our facility." We questioned this several times for clarification, and this was how it was explained it us time and again. At our last oil change, when I inquired about when the tires should be replaced, the service technician seemed to be confused and evasive - even questioning that there was such a promotion - and after some hesitation said the tires could wait until the next service. I shrugged it off at the time, but commented to my wife about him mumbling something about needing a "heads-up" call whenever we wanted to get the tires. My wife called today to schedule an appointment to have the oil changed the tires replaced (per their recommendation), She was informed that the tires were not covered as we had been late on two of the services - having brought the vehicle a week or so past the "3,000 mile/3 month" oil change policy and had the "30,000 mile service" performed at 37,000 miles. Bear in mind that we have had the vehicle less than two years, and we faithfully brought it in over a dozen times (including break replacement). In that time, there was never a mention that we needed to adhere to their maintenance schedule or risk forfeiting the tires. After paying roughly $40,000 for a new car, plus roughly $1,500 on maintenance in their shop, it`s disappointing that Executive won`t honor the promises their salesman made so emphatically. We were considering purchasing another Nissan (likely another Murano) because we are very happy with the quality of the vehicle. We are very dissappointed with the service we received at Executive. My wife and I have owned a number of brands of new cars over the years, and this is the first time we have experienced the feeling that there was something underhanded. I`m certain there are other Nissan dealers in the greater New Haven area - I would strongly encourage future Nissan-buyers to go to another dealer.

jhendricks / 2/2/2010

Auto Repair & Service, Automobile Body Repairing & Painting

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Phone: (203) 258-5148

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