Glass Pro / West Sacramento, California

Rating: ★★★

Automobile Parts & Supplies, Glass-Auto, Plate, Window, Etc, Windows

Address: 526 16th St, West-Sacramento

Postal code: 95814

Phone: (916) 444-5650

Do not waste your money with this company. They came to my home to replace my windshield;4 days later it rained and it leaks like a sieve, I mean all of the water that lands on the car is now funneled into the car and comes pouring out of the speaker in the dash. When I called they told me I have to bring it in for warranty repair. Their shop is about 20 miles from my home. I told the gentleman I would be there at 12... view more:30 the next day. When I showed up I was told it would be 3 or 4 hours; and that if they had known I was coming I would not have had to wait; this after acknowledging that he had talked to me on the phone yesterday. Going to go back when they open in the morning, but even if they do manage to fix it I am already an extremely dissatisfied customer. My car is still soaked inside, it`s starting to reek, and their after sale service appears to be almost nonexistent.

larry.whiting.5 / 11/7/2012

My experience was very good. The staff was pleasant and got my job done quickly & efficiently. / Joe Arbios

vernonstevens65 / 4/11/2012

The service is personal, fast and reliable, the costs are up front and informative if price changes are to be made. I already recommend Grass Pro to friends and family. I have used the service twice already. So yes I will continue to come back.

earlmckenzie85 / 3/22/2012

you for getting me in so soon and always taking care of me. I`ll recommend you.

larrymason70 / 3/14/2012

Job well done! And 100% professional! Will recommend to others! Thanks very much.

larrymason / 3/13/2012

John was very professional, work was very fast efficient. Windshield locked great.

melvinjordan77 / 3/8/2012

Great service! Smiling, happy, helpful employees. Job was done quickly and cleanly. All around great experience.

fieldsjorge / 2/29/2012

Better Business F rating with 23 complaints against Glass Emporium of Marin d.b.a. Glass Pro in Sacramento: Last summer I used the State Farm glass claim service for a new windshield on my car. The repair was performed by Glass Pro in Sacramento. My factory installed windshield had a crack in it. For the first appointment Glass Pro brought out the wrong windshield. After the second appointment my rear view mirror cam... view moree off while I was driving which was very dangerous. Also, there was a lot of wind noise coming from the top of my windshield. Glass Pro reattached my mirror but couldn`t do anything about the wind noise. Then the rain season arrived and my factory rain sensor kept turning my windshield wipers on high constantly, even when there was little to no rain. In January I brought my car to Glass Pros and left it all day for the repair. When I picked up my car I questioned the rubber stripping around the windshield because it was very uneven. Glass Pros said that this would get better. It never did, the wind noise continued, and last week while I was driving the rear view mirror fell off again. Glass Pro literally used a screw, drilled into my car, to hold down the cowl (plastic strip between windshield & hood). They also sliced my A pillar cloth with a razor blade. I solicited four estimates to repair the damage that Glass Pro caused, I was quoted an average of $1,400 to fix the damage. Gerald Alexander who claims to be the owner of Glass Pro (Glass Emporium of Marin Inc.) will not pay for a different repair shop to fix the damages his company has caused to my car on the two occasions that they serviced the vehicle. BBB states the following about this company: Government Actions On March 18, 2010 Mehrdad ""Tony"" Hakimian (case CR-09-00021) owner of Glass Emporium of Marin, Inc. and it`s subsidiaries, Glass Pro and Glass Masters was convicted of conspiracy to commit wire fraud, nine counts of wire fraud and one count of obstruction of justice. A federal grand jury found that between 1999 and 2006 Mehrdad Hakimian conspired to defraud insurance companies by as much as $586,000 by misrepresenting the type and price of windshields they installed and by overcharging insurance companies for moldings and other parts that were not used. The defendant was also convicted of destroying and concealing documents for the purpose of hindering an ongoing FBI investigation into him and his company. The guilty verdict followed a 4 week jury trial in which evidence showed that beginning in 1999 and continuing until December 2006 Mr. Hakimian directed employees in their corporate office and managers located throughout the country to falsify invoices sent to insurance companies for the replacement of windshield and other automobile glass. Sentencing for Mr. Hakimian is set scheduled for June 11, 2010.

Benw / 7/18/2011

I just recently had some work done from glass pro and would definately NOT RECOMMEND! There installer was very unproffesional left glass all over my driveway and inside my car of which i had to clean up. Had problems with thier manager who was very rude. All in all a very bad experience and i would pay double to avoid the problems i had with this company.

johndoe007 / 2/17/2010

HORRIBLE SERVICE. I would not recommend Glass Pro to my worst enemy. It took 3 hours to repair my front windshield. The service and wait was so horrible that the customer in front of me started installing the windshield himself. Then to make matters even worst, the front reception desk lady wearing a medical boot started assisting him. This was the worst business operation I have ever seen. If you are looking for a c... view moreheap price and service, you get what you pay for here. I will not be returning to Glass Pro.

dc2000prelude / 2/26/2009

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