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Good Time Motorsport & Marine / Roseville, California

Rating: ★★★
New Car Dealers, Motorcycle Dealers, Boat Dealers
Address: 4727 Auburn Blvd, Roseville
Postal code: 95841
Phone: (916) 344-2141


Worst Customer Service Possible
What started as a great experience of buying the bike that I loved shortly turned to a company that blames each other and takes no responsibility for their actions. On the date of purchase I also bought saddlebags and quick release brackets. I asked the men in the parts department to pick out the bags that would work well with my bike. They had to wait to for the invoice of the bags to finish the contact. All seemed ... view morewell.
2 weeks later when I was bringing my bike back for its 600 mile check up I still had no bags. Ernie the salesman blamed Mike in the parts department and Mike in the parts department blamed Ernie. Ernie said Mike never gave him and invoice which was a LIE as I had watched Mike give it to him on the day of the sale.

Needless to say they kept the bike for a week to fix as they did not have the parts and when the bags finally came in on week 3 I asked them to go ahead and install them. They wanted me to pay half the cost. I did not actually think I should have to based on already waiting 3 weeks for their mistake but I agreed.

THEN: Guess what I got told these are not going to work and you are going to have to purchase some additional items at the cost of 500plus dollars. I was FURIOUS. ROBBERY is what I would call it. Talk about the bait and switch. I told them that was not going to happen.

IT IS NOW TWO WEEKS later so a totally of 5 weeks after purchase and I still have to bags and they are not working on fixing the problem. They said that it was Saddleman`s fault as they sent a wrong part and that they would send some parts ground which means we are at least another week out before they are even going to attempt to try and fix this issue.

I have ASKED SEVERAL times to have the owner contact me to no AVAIL. Today AGAIN on the phone I caught the salesman in yet ANOTHER LIE. When I called him on it, he hung up on me after I once again asked for the OWNER to call me.

They are THEIVES to say the least, and I will not ever buy another bike or accessory from them again. They are not even trying to make it right.

BUYER BEWARE is what I have to say for this company.
RowanKelly / 11/3/2011

Best customer service, good prices
These guys definitely treat you right. They gave me a discount because they couldn`t complete on schedule, but they did fix the very next day.

Only $40 to install a tire on the bike, unlike the $70+ at the bigger dealerships. Also had a 6k service done and very impressed with the results.
iv4iv4 / 3/17/2008

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