Carver Chrysler Plymouth Dodge Jeep / Mena, Arkansas

Rating: ★★

New Car Dealers

Address: 1000 Highway 71 N, Mena

Postal code: 71953

Phone: (479) 394-3113

Unfortunately one of the many businesses in Mena where the customer service personel act as though you have to kiss their ..... to get waited on. Took truck to this delaership`s service department-Acurately diagnosed and quickkly repaired -THIS IS WHERE THE WARM FUZZY ENDS. Over charged on bill for parts( 84.00 for an 11.00 part.) that 1) Did not need to be replaced 2) Had just been replaced prior to bringing... view more truck in 3) Were replaced WITHOUT my prior approval.NOTE-There IS NO REPAIR PAPERWORK FILLED OUT AT THIS SERVICE DEPARTMENT WHEN AUTOS ARE DROPPED OFF. Went to cashier only to be met with " I dont know why you are telling me about this I cant do anything" Owner Bob Carver was setting in front of cashier when this was said.When I approached the owner his response was indifferent and apathetic. Went into customer service area and was met with a couple of inapropriate magazines in the rack-One featured scantily clad women, featuring and article on the front " S## Academy" Not only was I refused a refund for the over charge but the service manager had the audacity to argue with me and tell me that " It was not great loss to him If I did not return for service" Is this the type of establishment that you want to reward with your business? One that has to cheat customers to make an extra buck and one that displays overt hostility towards female customers? What this dealership and it`s employees fail to realize is that IT IS CUSTOMERS THAT HELP PAY THEIR SALARY AND KEEP THEIR DOORS OPEN.DAMN SHAME THAT THE OWNER ACTS LIKE THIS....PRETTY FRIGGIN PATHETIC.. Keep driving and take your business and hard earned dollars elswhere-Dont reward BAD BUSINESS WITH YOUR BUSINESS

BILLYZ1961 / 6/9/2011

Automobile Parts & Supplies, Used & Rebuilt Auto Parts

Address: W. New Boston Rd., Garland-City

Phone: (903) 280-7090

Auto Repair & Service, Towing, Tire Dealers

Address: 3507 S Arkansas Ave, Blackwell

Phone: (479) 968-1570

Auto Repair & Service

Address: 1567 Highway 371 W, Nashville

Phone: (870) 845-4004

Automobile Parts & Supplies, Glass-Auto, Plate, Window, Etc, Windshield Repair

Address: 2202 New Boston Rd, Texarkana

Phone: (903) 838-4446

Used Car Dealers, Financing Services

Address: 10515 W Markham St, Gravel-Ridge

Phone: (501) 246-7221

Auto Repair & Service

Address: 1128 W Center St, Greenwood

Phone: (479) 996-2331