Freightliner Sterling Western / Tolleson, Arizona

Rating: ★

13 years in Business

Auto Repair & Service, New Car Dealers, Truck Service & Repair

Address: 9600 W Roosevelt St, Tolleson

Postal code: 85353

Phone: (866) 595-6470

Dedicated To Workmanship Since 1985. A Full Service Specialist.

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Categories:

Truck Service & Repair, Truck Equipment & Parts, New Car Dealers, Auto Repair & Service, New Truck Dealers

Open hours:

No info

Brands:

Freightliner

Extra phones:

(623) 455-3825

Reviews:

Took my 2012 Cascadia in for service and wow what an absolute nightmare. First it was like walking into a black hole, nobody knew what was going on with my truck, couldn`t get anyone to answer my questions. After 6 phone calls with no answers to my questions I went down there and spoke with their service advisor Chris. After 10 minutes of looking for information on my truck I received an estimate for repairs and it ... view morewasn`t even for the problems I brought it in for. I asked what this was and they told me they couldn`t find the problem I had requested they look at but they did a "Free" inspection and found several "other" problems which is what the estimate was for. I ask to speak to the Service manager and was told Craig Lopez was not there but the general service manager `Beef` "WTF" was there. After waiting for 45 minutes I was finally able to speak with "BEEF" I ask for his name and told him that beef wasn`t very professional he told me his name was larry winiewitcz (don`t know if I spelled that right). I told him what had happened and he said "it is what it is" if we can`t find the problem there`s nothing we can do but we can fix the items we found on our inspection (which by the way was not authorized by me). I told him no and to bring me my truck, he said there was a bill on it and I had to pay $146 bucks for their check out time. Oh did I mention my truck is still under warranty. I informed him that my truck was still under warranty and I shouldn`t be paying anything. He said that if they are not able to make a warranty repair then the customer must pay. I was livid and told him to bring my truck up. He said "pay the bill and I will". I got up and left, called the Freightliner help desk and spoke with a gentleman named Matt. He called the dealership and put them on a three way with me. In the end Matt ended up giving them some authorization to bill Freightliner and they let my truck go. I WILL NEVER GO BACK TO THAT DEALER!!!!! EVER!!!! and to have a service manager with the name BEEF what a joke of course he looks like a side of beef couldn`t even get out of his chair to shake my hand.

JohnJay1786 / 10/13/2013

This place is very slow at rep...

This place is very slow at repairs and doesn`t do a very professional job.

radiantdentalAZ / 11/27/2012