Mike`s University Chevron / Fort Wainwright, Alaska

Rating: ★★★

Auto Repair & Service, Automobile Parts & Supplies, Auto Oil & Lube

Address: 3245 College Rd, Fort-Wainwright

Postal code: 99709

Phone: (907) 479-4616

"Working on our Next 30 Years"

Family owned business since 1977.? AAA Approved Auto Repair, 2011 Alaska Better Business Bureau`s Business of the year, Napa Auto Care Center. 24 month 24,000 mile in house Warranty Nationwide 12 month 12,000 mile Warranty

Reviews:

Avoid Mike`s University Chevron. We used University Chevron for some service but mainly for flat tires and do substantial repairs elsewhere. An ugly story recently happened to me at University Chevron I?ˆ™d like to share with you. Last summer I dropped off a flat tire and got it fixed the same day. The problem is that they returned a wrong tire: the tread was the same, but the size was 215 not 205 (that is 1/2 an i... view morench or so too large). This difference is hard to see and, I didn?ˆ™t notice this switch but my car did and started behaving strangely. I drive mainly around the town and could not relate the problem to the recent tire repair. Then we installed winter tires and forgot about the problem. The problem although let us know this past summer when we put our summer tires back and travelled down to Anchorage. We thought we got some serious problems with the front suspension and took the car to our mechanic. The only thing they could suspect was the struts. It cost me over $750 to get them replaced but it didn?ˆ™t resolve the problem. Only then did they notice that there was one odd tire in the set and called us. They said that you must not drive it as you are ruining your transmission (in fact may well have reduced its lifetime already). We had the winter tires put back and the problem was gone but we had to find our tire. We checked first if a wrong tire was sold to us in the set of four, but the wrong one was manufactured later then the three others which ruled this possibility out. The only place where it could have happed was at University Chevron last summer as it is the only place where we have all our flats fixed. I asked my husband to deal with it. He went to University Chevron and told general manager Troy the story and asked to find a similar tire. Troy said that he would try. In a week he called us and said that this particular type of tires is no longer available and offered $75 off a set of new tires installed at his shop. We called our dealership seeking their opinion about this offer. They found it completely inadequate and installing a new set of tires would be a minimum that we should ask. They also said that my transmission may well be already damaged which costs thousands to replace. We passed this opinion along to Troy and he said that he had to ask his boss and would call us. He never did. In a week we stopped by University Chevron. The tone of our conversation was different now. His boss apparently instructed Troy to reject any wrong doing on their part. In particular, Troy said that ?ˆ?there is no way the switch could have taken place here?ˆ?. I knew with a 100% certainty that it happened here but he knew with the same certainty it is nearly impossible to prove. That is why Troy was bold and aggressive (easy tactic to deal with decent people). ?ˆ?I gave you a generous offer but you declined, good bye?ˆ? he said in our short conversation. We now have to replace the whole set of tires which could serve us couple more years. Just, a quick stop at University Chevron to get a flat fixed have cost us well over one grant and lots of headache. Think twice if you want to stop at this service too. Costumer service should not be judged by how they greet you at the gate when they want your money but by how they handle problems. We are extremely upset with University Chevron and their unwillingness to find a fair resolution of the problem. Will never ever use them again and will be spreading the word the incident and the people who own and work at University Chevron.

alaskamarina / 10/14/2013

Installation and follow up visit

You can`t beat customer service like this. I knew what I was getting and then they were willing to make it even better so I could breath easier in my home. After fully understanding the controls and getting the right information on the filter changes, I don`t know how I ever lived comfortably before without this hrv with the added filtration system. Thank you Fairbanks, Alaska

arele25 / 4/4/2008