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Porsche and Buick earn top honors in J.D. Power Sales Satisfaction Index Study

Customer satisfaction with car buying has been at a low point over the past few years, as price increases, inventory shortages, and COVID restrictions have complicated every part of the process. There are signs of improvement, however, as J.D. Power’s 2023 U.S. Sales Satisfaction Index Study showed that customer satisfaction has improved slightly from a year ago. J.D. Power rates satisfaction on a 1,000-point scale, finding that it improved seven points to 793 from last year. Improving inventory levels and a slow leveling off of prices have contributed to that improvement, and fewer people are paying above MSRP for new cars. Some auto brands performed better than others with sales satisfaction. Porsche ranked highest among premium brands, followed by Alfa Romeo. Buick took the top spot among mass-market brands, with GMC, Chevrolet, and Mitsubishi behind. J.D. Power also handed out segment-level awards: Premium Cars: Porsche Premium SUV: Porsche Mass-Market Car: Chevrolet Mass-Market SUV/Minivan: GMC Mass-Market Truck: GMC Despite the increase in sales satisfaction, thereÂ’s still room for improvement to reach pre-pandemic levels. J.D. Power noted gaps in salesperson knowledge as an area of improvement. Buyers rated salespeople much better during a gas vehicle purchase than with EVs, citing their expertise as a challenge. Pricing remains a challenge despite an improvement since 2022, and satisfaction is still below pre-pandemic levels. Mass-market buyers reported a slight bump in satisfaction, while premium buyers felt that pricing was less fair than a year before. ItÂ’s an interesting contrast, showing that dealer pricing tactics can significantly impact satisfaction with the sales process. Fewer people may be paying more than MSRP, but several premium models still list with significant markups. Even more interesting is PorscheÂ’s top spot on the satisfaction list, as its cars often sell with huge upcharges, and itÂ’s exceedingly tricky even to get a build allocation for some models. Buick Chevrolet GMC Porsche Car Buying Ownership

2013 Porsche 911 RSR makes official debut

Porsche is ready to go racing in 2013, showing off a new 911 RSR today that is scheduled to compete in several endurance events this year. Based on the current 991 911, the new RSR will compete in the 2013 season of the World Endurance Championship and the 24 Hours of Le Mans. It will not, however, make an appearance in a North American racing series this year.
The 2013 version of the racecar has increased in wheelbase by some four inches, features a new wishbone front suspension in place of the last-generation's McPherson strut setup and boasts a new, lightweight six-speed racing gearbox. The engine, meanwhile, is an "optimized" version of last year's car, a 460-horsepower 4.0-liter boxer six-cylinder. Extensive use of carbon fiber and polycarbonate windows help the RSR shed weight, and Porsche has also balanced the weight more evenly with a lower center of gravity.
Porsche has thoughtfully dedicated some space to celebrate the 911's 50th Anniversary, with the number 50 clearly visible in the top-down view of the RSR, as well as along the doors. Scroll down to read the full Porsche press release, below.

Man steals Porsche, brags on video, then crashes into wall

Here's your daily reminder that thieves are morons. This also serves as reminder that not everything you do needs to be committed to video. A man in Gloucester, a city in southwest England, was stupid enough to steal a Porsche Boxster and then take a video in it. Oh, and of course, he crashed it. Now, we'll give this dimwit, 25-year-old Jamie Lee Sharp, some credit – he didn't actually admit that he stole the car on video, at least based on the 45-second clip released by Gloucester police and hosted by The Guardian. According to the story, there was more footage, which included Sharp driving the car and phoning friends, before he crashed it into a wall. It's not clear if the crash was caught on video, though. Following the crash, Sharp's accomplice, 26-year-old James Honeywell, abandoned him at the scene of the wreck. Both thieves were arrested following the January incident, though, and were just recently sentenced by British authorities following guilty pleas. The crown awarded Sharp's actions with a four-year stay in one of Her Majesty's prisons for burglary, aggravated vehicle taking, driving while disqualified, drunk driving, and driving without insurance. Honeywell got 35 months burglary, aggravated vehicle taking, and failure to appear at court. His license was also suspended for nearly two and half years, too, The Guardian reports. Related Video: News Source: The GuardianImage Credit: Gloucester Constabulary Government/Legal Porsche Convertible Videos viral video crime