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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Jay Leno chats with Magnus Walker about his 1972 Porsche 911 72STR

Magnus Walker has stopped by the Big Dog Garage again to pay Jay Leno a visit in the latest episode of Jay Leno's Garage. This time, the Porsche builder brought along his 1972 911 72STR 002. Walker calls the machine his best build to date, and the car is a rolling "best of" from Porsches past, rocking some of the more attractive elements pulled from a wide arc of 911 model years. Of course, the machine also wears a few signature Walker touches, including flush-mount turning indicators, a center-hood fuel filler and plenty of louver work.
Unlike some of Walker's other creations, the 72STR 002 is clean enough to lick. Leno seems suitably impressed with the creation, and while apparently isn't typically a fan of Porsche models in general, Walker's tastefully modified 911 has him singing a different tune. You can check out the car in the video below.

Watch the trailer for Amazon's 24 Hours of Le Mans documentary

Amazon's video streaming service is taking a cue from Netflix and filling its library with new, high-quality original content. This is great news for car enthusiasts, as the company seems interested in tailoring to our diverse tastes. After the successful debut of The Grand Tour, Amazon announced a new documentary based on an annual race in France. Le Mans: Racing is Everything is set to debut later this year. The first action-packed teaser just debuted. The limited series will explore the race's roots and what makes it such a grueling but rewarding place for teams and drivers and such an awesome spectacle for fans. New Black Films, the production company behind the series, embedded itself with the Porsche, Audi, Nissan, Toyota, Aston Martin and Rebellion teams, interviewing drivers like Mark Webber and Andre Lotterer. The series is set to debut on Friday, June 9, plenty of time to catch up before the 24 Hours of Le Mans later next month. Keep an eye and ear out for another Amazon project, a yet-to-be-named series on Formula 1. Related Video: News Source: Amazon, YouTube via The Verge Motorsports TV/Movies Audi Porsche Toyota Amazon le mans 24 hours