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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

2014 Porsche Panamera S E-Hybrid

Porsche's Performance Plug-in Preamble
By the end of this year, Porsche will be producing as many plug-in vehicles (two) as mainstream automakers such as Toyota, Chevrolet and Honda. Before the 2015 918 Spyder hybrid supercar goes on sale in the US, though, it will be warming its customers up to the idea of a plug-in model with the 2014 Panamera S E-Hybrid. A step up from the previous Panamera S Hybrid, the new plug-in Panamera adds a more powerful and advanced electric drive system that pledges to deliver the performance expected of a Porsche with the added benefit of improved fuel economy and reduced emissions.
Going on sale in November, the Panamera S E-Hybrid is aimed at customers also considering the upcoming plug-in version Mercedes-Benz S-Class, but the car's dimensions and performance could make it a competitor for Tesla Model S customers. We headed to Germany at Porsche's invitation to see how well it performs, as well as check out the full range of newly refreshed Panamera models, which now numbers nine offerings - although we're still waiting for a production version of the gorgeous Sport Turismo wagon concept.

Porsche returns to Forza with Horizon 2 expansion [w/video]

The bar for driving and racing game excellence has been raised to remarkable levels in recent years, and with titles making use of Xbox One and Playstation 4 hardware. But, if you're a fan of major franchises like Forza Motorsport and Gran Turismo, the most obvious-for-its-omission car brand has always been Porsche. Happily, that prohibition ends tomorrow, with an epic piece of DLC for Forza Horizon 2. That's right, Forza confirmed to Autoblog (after a series of rumors) that the $9.99 Porsche Expansion hits tomorrow. In fact, we even have an exclusive first look the full car list: 1970 Porsche 914/6 1982 Porsche 911 Turbo 3.3 1987 Porsche 959 1989 Porsche 944 Turbo 2003 Porsche Carrera GT 2012 Porsche 911 GT3 RS 4.0 (997) 2014 Porsche 911 Turbo S 2014 Porsche 918 Spyder 2015 Porsche Cayman GTS 2015 Porsche Macan Turbo Ten of Stuttgart's finest include historically significant monsters like the 959 and Carrera GT, as well as newcomers Cayman GTS and Macan Turbo. Along with the cars, the expansion pack brings 10 Bucket List events, 10 Rivals events, and 15 achievements in total (for you Forza completionists). We've already put in for a sick day. Porsche has been far more reticent than most OEMs to license its cars for video games, to date, and even this expansion required a deal with Electronic Arts to bring to pass. And, while our sources at Turn 10 Studios say that this Porsche pack will be the only such content for FH2, we can expect that the upcoming Forza Motorsport 6 will be packed with 911s, et al. We couldn't get the studio to discuss specifics about future models (your author is hankering hard for some 356 action), but reps did say that they'll aim for balance, "never losing sight of the type of varied interests and experiences that our players love." Scroll down to read the full press release, or have a browse through our gallery of images and video. We'll see you on the road. Forza Horizon 2 Porsche Expansion Porsche is coming to Forza Horizon 2! Arriving on June 9 exclusively in Forza Horizon 2 for Xbox One, the Forza Horizon 2 Porsche Expansion will bring ten amazing Porsche models for the first time to an Xbox One Forza game. With Porsche models like the 1989 944 Turbo, the 2003 Carrera GT, and the 2014 911 GT3 RS 4.0, the Porsche Expansion Pack will give fans the chance to explore southern Europe in some of the legendary German manufacturer's most beloved cars.