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Porsche and Buick earn top honors in J.D. Power Sales Satisfaction Index Study

Customer satisfaction with car buying has been at a low point over the past few years, as price increases, inventory shortages, and COVID restrictions have complicated every part of the process. There are signs of improvement, however, as J.D. Power’s 2023 U.S. Sales Satisfaction Index Study showed that customer satisfaction has improved slightly from a year ago. J.D. Power rates satisfaction on a 1,000-point scale, finding that it improved seven points to 793 from last year. Improving inventory levels and a slow leveling off of prices have contributed to that improvement, and fewer people are paying above MSRP for new cars. Some auto brands performed better than others with sales satisfaction. Porsche ranked highest among premium brands, followed by Alfa Romeo. Buick took the top spot among mass-market brands, with GMC, Chevrolet, and Mitsubishi behind. J.D. Power also handed out segment-level awards: Premium Cars: Porsche Premium SUV: Porsche Mass-Market Car: Chevrolet Mass-Market SUV/Minivan: GMC Mass-Market Truck: GMC Despite the increase in sales satisfaction, thereÂ’s still room for improvement to reach pre-pandemic levels. J.D. Power noted gaps in salesperson knowledge as an area of improvement. Buyers rated salespeople much better during a gas vehicle purchase than with EVs, citing their expertise as a challenge. Pricing remains a challenge despite an improvement since 2022, and satisfaction is still below pre-pandemic levels. Mass-market buyers reported a slight bump in satisfaction, while premium buyers felt that pricing was less fair than a year before. ItÂ’s an interesting contrast, showing that dealer pricing tactics can significantly impact satisfaction with the sales process. Fewer people may be paying more than MSRP, but several premium models still list with significant markups. Even more interesting is PorscheÂ’s top spot on the satisfaction list, as its cars often sell with huge upcharges, and itÂ’s exceedingly tricky even to get a build allocation for some models. Buick Chevrolet GMC Porsche Car Buying Ownership

Porsche opening network of dedicated Classics centers

Porsche is in the process of opening a new network of service centers specifically focused on its classic cars. By 2018, the German automaker aims to have 100 such locations up and running around the world. What you're looking at here is the first. Opening this week in Gelderland – a city on the outskirts of Arnhem in the Netherlands – the first dedicated Porsche Classic Center is designed to support older vehicles from Zuffenhausen's history. That means undertaking service and maintenance, installing original parts, partially or completely overhauling of vintage vehicles – even selling classic Porsches certified by the factory. The company reports that over 70 percent of the vehicles it has ever produced are still running. That rather impressive statistic speaks to the quality of the vehicles in the first place, but also the dedication of their owners to keep them running, and the necessity for proper service and maintenance. The chain of 100 or so Porsche Classic Centers to open around the world will stem from the existing network of Porsche Classic Partners. As it is, the network includes 24 such partners around the world, principally in Europe, Asia, and Africa. Ten of those 24 are located in Germany alone. However the new network will incorporate locations in North America as well. Premiere for Porsche Classic Centre in Gelderland World's first Porsche centre for classic cars to open Gelderland/Stuttgart. The world's first Porsche Classic Centre is just about to open: from 26 November 2015, the Porsche Classic Centre Gelderland, just outside of Arnhem/Netherlands, will be offering services for classic cars of all ages from Zuffenhausen. This is the first time that service, workshop and sales exclusively for the classic sports cars have been brought together under one roof. A small number of additional certified Porsche Classic Centres are set to follow around the world and produce an even more closely knit Porsche Classic network. More than 70 per cent of the vehicles ever produced by Porsche are still running today. To ensure that these classic cars receive optimum support and overhaul facilities, Porsche is establishing an international dealer and service network with some 100 centres to reach completion by 2018. This mainly involves Porsche centres which will provide support for sports cars of earlier eras in addition to the current models and will be certified as Porsche Classic Partners.

What's the deal with all these Porsches Seinfeld is selling?

In case you haven't been able to tell from watching Comedians In Cars Getting Coffee, Jerry Seinfeld is as fanatical about automobiles as he is about comedy. The man has one of the most enviable Porsche collections in the world. But now he's preparing to auction off a significant share of them, and Gooding & Company, the auction house handling the sale, has just released the full list. We got our first look at some of them a couple of weeks ago, including a 550 Spyder, a 356 Speedster, and a 911 IROC RSR – all of them valued in the millions. But that's only the tip of the proverbial iceberg. Other Porsches from the Seinfeld collection set to cross the auction block include a 917/30 Can-Am Spyder, a 718 RSK, a Carrera GT prototype and a 962C racer. There are old and new 911s aplenty, a handful of 356s, even a 597 Jagdwagen and a couple of 1960s VWs thrown in for good measure. You can scope out the full list in the press release below and view some of them in the gallery above. And if you have the funds and the inclination, Amelia Island will be the place to be next month. Here's hoping it all works out better for the proud new owners than that time George thought he had bought Jon Voight's Chrysler LeBaron. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Gooding & Company Reveals the Complete List of Collector Cars To Be Offered from Jerry Seinfeld's Collection at the Amelia Island Auction Porsche Highlights from Jerry Seinfeld's Collection Include the 1973 Porsche 917/30 Can-Am Spyder and the 1959 Porsche 718 RSK SANTA MONICA, Calif. (February 5, 2016) – Gooding & Company, the auction house acclaimed for selling the world's most significant and valuable collector cars, is honored to announce the full selection of consignments from The Jerry Seinfeld Collection to be sold at the Amelia Island Auction on March 11, 2016. Enthusiasts and collectors will not want to miss this historic event as these superb examples cross the auction block. "Mr. Seinfeld is recognized throughout the world as having acquired one of the finest Porsche collections ever assembled," said David Gooding, President and Founder of Gooding & Company. "He has become known as the definitive Porsche connoisseur based on his passion and devotion to the marque. We at Gooding & Company share his reverence for Porsche and are proud to offer these truly incredible examples.