2007 Porsche Cayman S Hatchback 2-door 3.4l on 2040-cars

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VW CEO lost his job over buggy software that delayed new models

It says a lot about the state of the auto industry and where it's going that software problems have cost the CEO of a carmaker his job. Volkswagen ousted Herbert Diess as chief executive officer after severe software-development delays set back the scheduled launch of new Porsches, Audis and Bentleys. This was untenable considering buggy software postponed the debut of VW’s initial rollout of ID models, and customers are still having to drop off their cars at the dealer for updates the company has struggled to make over the air. Sure, Diess also didnÂ’t do enough to make allies and became increasingly isolated due to his hard-nosed leadership style. In his push to transform the company into an electric-vehicle leader, he repeatedly clashed with labor leaders by warning VW was losing out to Tesla and needed to cut thousands of jobs. But failures at the carmakerÂ’s software unit Cariad ultimately eroded DiessÂ’s support from the powerful Porsche and Piech family that calls the shots. Back in December, VW overhauled its management board, stripping Diess of some responsibilities while tasking him to turn around Cariad. While thereÂ’s been a lot of re-arranging since then, Diess didnÂ’t manage to make the issues go away. Discord at Cariad has pushed back the rollout of important new models including the electric Porsche Macan, a high-volume sport utility vehicle for the division thatÂ’s planning an initial public offering in the fourth quarter. AudiÂ’s new line of Artemis EVs has been delayed by around two years to 2027. And VWÂ’s ultra-luxury brand Bentley may not be able to go all-electric by the end of this decade as planned because of the software issues, Automobilwoche reported earlier this month. “Taking over the ship at Cariad seems to have been DiessÂ’s downfall,” said Matthias Schmidt, an independent auto analyst based in Berlin. VWÂ’s solutions to challenges tend to reflect its status as an industrial behemoth: itÂ’s able to throw lots of money and people at its problems. But modernizing the company for the digital age is going to take bringing in talent and building skillsets outside its traditional zones of expertise. Drivers increasingly demand intuitive user interfaces and services that could create new revenue streams, if done correctly. “Software is the key to the future,” TeslaÂ’s Elon Musk tweeted when one of his followers asked about VW switching CEOs. Diess certainly didnÂ’t lack ambition.

1964 Porsche 356 Cabriolet Emory Outlaw First Drive

The black lacquer badge affixed to this 1964 Porsche 356 Cabriolet has two words on it: "356 Outlaws." When it was first produced by a jeweler in the 1980s for the Emory family, the word "Outlaw" was a term of pride only meaningful to the father-and-son team that were building these custom Porsches. Outside of their Orange County garage, the Outlaws attracted less respect than outlaw humans. In the past few years, Magnus Walker has helped Outlaws blow up outside nontraditional Porsche circles. Collector car brokers now happily promote Outlaw builds, and online how-to guides will teach you to create your own. Despite their newfound recognition, Outlaws began with Gary and Rod Emory and continue with Emory Motorsports. We didn't drive the black 1958 Porsche 356 Emory Special and silver 1959 356 Outlaw in the gallery – completed cars move through the shop so quickly that we couldn't organize a shoot and a drive on the same day. We drove a 1964 356C Outlaw that gets by with leather hood straps, deleted bumper guards, Raydot fender mirrors, and a drilled fuel filler cap poking through the hood. The interior is dressed in red leather in sanguine contrast to the beige German square weave carpet along the bulkheads. The three gauges are taken from a 904, the racer Porsche developed to succeed the 718. Emory's tuning lineage is as old as the cars he restores. Emory's tuning lineage is as old as the cars he restores. His grandfather Neil ran Valley Custom Shop in Burbank from 1948 to 1962, channeling and sectioning the slab-sided bodywork of '40s and '50s domestic sedans in ways that OEM designers would later adopt. Neil's tenure also included building the body for the SoCal Streamliner in 1950, the first hot rod to hit 200 miles per hour at the Bonneville Salt Flats. When Chick Iverson opened a Porsche dealership in Newport Beach he asked Neil to run the body shop. Neil's son Gary would become the parts manager. When he saw inventory being thrown out for lack of space, Gary then opened his own Porsche parts operation. Gary's son Rod started playing in the warehouse from the age of six, mixing and matching pieces to make go-karts and help build the Porsches Gary would sketch. Rod began his first restoration, a 1953 Porsche 356, at 14 years old. He spent two years on it, then went vintage racing. This wasn't a concours build – growing up in a parts shop, Rod had no qualms about using whatever suited his purpose and vision.

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.