2014 Porsche Boxster Pdk Roadster on 2040-cars

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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

2014 Porsche 911 Turbo Cabriolet spotted testing in the nude

The Porsche 911 wouldn't be the Porsche 911 unless there were twenty-something different models to choose from (note: we are not complaining), and the latest one was just spied by our trusty photographers out on Germany's Nürburgring. Feast your eyes on the 911 Turbo Cabriolet - the droptop version of the new Turbo wonder that debuted in May - looking all sorts of stealth in its black-on-black-on-black prototype scheme.
Mechanically, the 911 Turbo Cab should be identical to the fixed-roof version, meaning a twin-turbo 3.8-liter flat-six engine will live in the car's rump, putting out something like 520 horsepower. Of course, there's also the hotter Turbo S version of the coupe, and we expect that to get the droptop treatment, as well, with 560 horsepower on tap. The added weight of the folding top and additional structural supports will likely make for slightly slower 0-60 times for both cars, though considering the base Turbo will hit 60 miles per hour in 3.2 seconds, "slower" is a very relative term indeed. All that force will run to the ground via all-wheel drive, managed by Porsche's seven-speed PDK dual-clutch transmission.
The wide stance of the 911 Turbo Coupe carries over to the Cabriolet, no doubt fitted with the same (standard) 20-inch wheels. Inside, the usual luxury amenities will be on hand, along with nearly endless customization options.

Jaguar F-Type squares off against Porsche 911, Aston V8 Vantage with Chris Harris

Chris Harris is back on the job, taking on really really difficult car questions like: Which enormously sexy and good-to-drive, high-performance convertible is the top of the heap? As one of the hottest cars in the luxury space right now, the Jaguar F-Type S is, of course, in on the action. Competition comes in the form of the Aston Martin V8 Vantage Roadster and the Porsche 911 Carrera S Cabriolet. Sun-loving CEOs who despise test-driving need look no further.
Scroll on below for a fully featured (with a running time of more than 20 minutes) comparison video. Harris does his best to entertain - in a typically nitpicky and made-up-British-words fashion - and the moving pictures are lovely to look at. Kick back, pour a pint and get your weekend started off right.