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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

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Porsche Cayenne GTS, base models revealed ahead of LA

Porsche unveiled a slew of refreshed Cayennes just a few months ago, but the base model (right) and high-performance GTS trim (above) were conspicuously absent from that list. There's no more reason to wonder about them, though, because the German brand plans to unveil both at the upcoming Los Angeles Auto Show on November 19.
Sitting below the Turbo in the lineup, the latest GTS still offers plenty of performance. It drops the previous version's naturally aspirated V8 in favor of a tuned version of the twin-turbo 3.6-liter V6 from the Cayenne S for some added oomph. The tweaks bring power up to 440 horsepower and 445 pound-feet of torque, which is enough to rocket the model to 62 miles per hour in an estimated 5.2 seconds. The bump also equates to 20 hp and 39 lb-ft more than the current S and more importantly 20 hp and 62 lb-ft more than the previous GTS, according to Porsche.
In addition to the extra muscle, Porsche also decks the GTS out with some added features. It comes with a standard sport exhaust and Porsche Active Suspension Management system with an air suspension lets the chassis sit about three-quarters of an inch lower (20 millimeters). To bring things to a halt, the high-performance models also takes its brakes from the Turbo model.